Billing & Collections Specialist

Overview

A company specializing in ICS/OT Cybersecurity is seeking a Billing & Collections Specialist to join their Accounting team. This role focuses on managing accounts receivable activities, including complex customer invoicing, collections, and resolving billing issues. The position reports to the Senior Manager, Revenue Recognition and supports accounting operations by ensuring billing accuracy, timely collections, and effective collaboration with internal teams.

Responsibilities

• Prepare, review, and issue complex customer invoices, including recurring billing, contract amendments, and adjustments, ensuring accuracy and compliance with contractual terms.
• Verify billing data accuracy, including pricing, quantities, taxes, and payment terms; process invoices and adjustments promptly in the accounting system.
• Monitor customer accounts for outstanding balances and past-due invoices; independently manage collection efforts through proactive outreach and follow-up while maintaining positive customer relationships.
• Serve as the primary contact for billing discrepancies and customer inquiries; investigate root causes, coordinate cross-functionally, and resolve issues with minimal supervision.
• Maintain accurate records of collection activities, communications, and payment promises; send monthly customer statements for open balances.
• Support month-end close activities related to accounts receivable, ensuring completeness and accuracy of balances and assisting with bad debt analysis.
• Prepare accounts receivable aging reports and analyze collection trends; provide status updates, risk identification, and recommendations to management.
• Support credit and collections policies to minimize delinquent accounts and ensure customer records are accurate and up-to-date.
• Prioritize competing deadlines across invoicing, collections, and month-end close activities, exercising sound judgment and time management.
• Adhere to internal controls, accounting procedures, and compliance standards; support audit functions by gathering documentation as needed.
• Perform special projects or other duties as assigned.

Requirements

• Minimum of five (5) years of accounts receivable experience with a focus on invoicing and collections.
• Preferred experience with systems/software such as NetSuite (ERP), Salesforce, Certinia, Concur, Navan, and Adobe.
• Advanced knowledge of accounts receivable, billing, and collections processes, preferably in a SaaS or subscription-based environment.
• Strong proficiency in Microsoft Excel to support reconciliations, reporting, and analysis.
• Excellent attention to detail, organizational skills, analytical thinking, and ability to self-review to maintain a low error rate.
• Ability to work independently, manage timelines, and meet deadlines.
• Proven ability to coordinate and collaborate with internal teams across finance and other departments to resolve problems while maintaining positive relationships.
• Demonstrated capability to independently resolve complex billing and collections issues with accountability.
• Working knowledge of tax concepts related to customer invoicing; ability to identify discrepancies and collaborate with internal teams to resolve tax-related billing issues.
• Motivation to contribute in a dynamic, fast-paced environment and grow expertise in business operations and billing processes.

Compensation & Benefits

• Salary: $83,000
• Competitive equity package
• Comprehensive benefits plan

Equal Opportunity

The employer is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited by federal, state, or local laws. Employment is contingent upon passing a background check.