Billing Representative

Overview

This role supports the Invoicing and Billing Operations teams for assigned clients under the supervision of the Manager, Billing Operations. Responsibilities include master file maintenance, resolving data issues, researching and trending data related to quality assurance, generating and maintaining standard operating procedures, cross-training associates, and performing invoice research as needed. The position requires collaboration with account teams across various business units and demands initiative, urgency, good judgment, and attention to detail.

Responsibilities

Operational

• Aggregate and configure inbound data to meet standard template formats
• Follow up with account teams for missing Purchase Order information
• Monitor and take necessary internal action on held invoices
• Maintain shared mailboxes and coordinate follow-up actions
• Retrieve and research invoices needed for audit or collections
• Follow standard operating procedures to complete assigned workload
• Coordinate with other departments and team members as required
• Ensure all department productivity standards are met
• Adhere to department and company policies and procedures

Analytical

• Generate and maintain reporting dashboards of key performance indicators
• Monitor reporting trends to proactively identify and address potential issues

Administrative

• Perform routine file maintenance to update contact information
• Run reports and save them to designated locations for the invoicing team

Requirements

• Bachelor’s Degree preferred
• 3-5 years of work experience or equivalent combination of experience and training
• Proficiency in Google Office Suite and Microsoft Office Suite

Individual Competencies

• Adaptable: Willingness to learn new methods and respond to change
• Teamwork: Ability to build relationships and work cooperatively across teams
• Analytical and Critical Thinking: Logical and systematic problem-solving skills
• Communication: Clear and concise written, oral, and visual communication
• Curious: Desire to learn and listen to others to improve self and team
• Collaboration: Works effectively with others to achieve group goals

Physical Demands

• Regularly required to use hands to finger, handle, or feel objects, tools, or controls, and reach with hands or arms
• Regularly required to talk, hear, and read instructions on a computer monitor or printed paper
• Rarely required to stand, kneel, stoop, or lift and/or move up to ## pounds
• Regularly required to view items at extremely close range and adjust focus

Activity frequency definitions: Occasionally (up to 33% of the time), Frequently (33%-66%), Regularly (more than 66%)

Safety

• Support a safe work environment by following safety rules and reporting hazards

Compensation & Benefits

Eligible associates have access to:

• Medical, dental, and vision insurance
• Basic and supplemental life insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)

Additional benefits include:

• Flexible time off and 11 paid holidays
• Family-building benefits including maternity, adoption, and parental leave
• Tuition reimbursement and certification support
• Wellness and mental health counseling services
• Concierge and work/life support resources
• Adoption assistance reimbursement
• Perks and discount programs

Note: Eligibility for some benefits depends on job classification and length of employment. Benefits are subject to change and governed by specific plan terms.

Location & Eligibility

• This position is based in the United States.
• Candidates must have authorization to work in the U.S. without employer sponsorship now or in the future.
• This position is not eligible for student visa sponsorship, including F-1 OPT or CPT.

Equal Opportunity

The employer is an Equal Opportunity Employer, including disability and veterans.