Billing Specialist

Overview

A rapidly growing company in the commerce-enablement and fulfillment sector is seeking a professional to join their Revenue and Billing function. This role involves working closely with various business teams such as Operations, Customer Excellence, and Implementations, as well as interacting regularly with senior leadership. The position requires an independent working style and the ability to thrive in a dynamic environment.

Responsibilities

• Prepare complex client invoices for fulfillment services and parcel shipments, utilizing advanced data analytics.
• Use Microsoft Excel extensively, including VLOOKUP and Pivot Tables, to ensure accurate and detailed billing.
• Collaborate with Sales, Customer Excellence, Operations, and Implementations teams during new customer onboarding to understand workflows and rate card applications.
• Build and maintain strong customer relationships to resolve disputes and facilitate timely payments.
• Document and update billing procedures regularly, recommending and implementing best practices to improve efficiency and data management.
• Provide management with key performance indicators and detailed analysis of billing issues, revenue trends, and operational variances.
• Support internal and external audit requests related to billing.

Requirements

• Strong understanding of 3PL operations and data flow between Warehouse Management Systems (WMS) and Order Management Systems (OMS).
• Bachelor’s degree in business or data analytics, or at least 5 years of experience in omnichannel, supply chain, parcel, or logistics-related industries.
• Direct experience with 3PL billing and processes is highly desirable.
• Advanced proficiency in Microsoft Excel, including mastery of VLOOKUP, Pivot Tables, and complex formulas.
• Experience with Freshdesk, Salesforce, and NetSuite is a plus.
• Proven analytical skills to handle large datasets, prepare invoices, identify discrepancies, and investigate billing issues.
• Strong communication skills and ability to collaborate effectively across departments.
• Excellent time management and ability to work independently in a fast-paced environment.
• Self-motivated, organized, strategic thinker with keen attention to detail.

Location

The role is based in Atlanta, with facilities across the United States, Canada, and Europe.