Billing Specialist

Overview

This role is part of the Finance team, specifically within the Billing team, which manages incoming billing and payment-related inquiries. The primary goal is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction while ensuring compliance with finance guidelines and processes.

This is a remote position; however, candidates must permanently reside in one of the following US states to be eligible: AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI.

Responsibilities

• Support customers in resolving billing and payment inquiries, including receipts, credit notes, invoices, and payment processing.
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics.
• Maintain accurate customer account balances.
• Collaborate closely with the Accounts Receivable and Cash Collection teams.
• Build and maintain professional relationships by delivering a world-class billing support experience.
• Develop and maintain in-depth knowledge of billing and payment processes.

Requirements

• Fluency in English and Spanish; knowledge of French and German is a plus.
• Minimum of 1 year experience in a B2B SaaS customer support role or relevant transferable experience.
• Excellent written and verbal communication skills.
• Experience with ticketing tools and support systems.
• Strong technical aptitude with the ability to understand and explain billing-related concepts to customers and internal stakeholders.
• Analytical mindset with curiosity to investigate and resolve complex inquiries.
• Strong time management and prioritization skills.
• High level of empathy and customer orientation.
• Ability to multitask across different platforms and communication channels.
• Comfortable working cross-functionally in an international, multilingual, remote environment.
• Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work.

Compensation & Benefits

• Competitive salary package and benefits.
• Work-life balance is valued.
• Fast-learning environment with entrepreneurial spirit and strong team collaboration.
• Opportunity to join during a key growth phase.
• Diverse and multicultural team environment with over 45 nationalities represented.

Location

Remote position restricted to candidates permanently residing in the following US states: AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI.