Billing Specialist II - NIPR

Overview

A not-for-profit technology organization affiliated with a national insurance regulatory association is seeking a State Billing Specialist II. This full-time role supports billing operations and financial transaction processing for insurance licensing and compliance services. The position offers remote work within the United States or a hybrid option at the Kansas City, Missouri office.

Responsibilities

• Support billing operations and financial transaction processing, ensuring accuracy and compliance.
• Perform collections activities including account research, payment reconciliation, customer communications, and record maintenance.
• Assist with refund processing, payment verification, account reconciliation, and deposit verification.
• Support billing cycle activities, financial transaction reviews, and related reporting or reconciliation.
• Handle account update issues, research undeliverable communications, and coordinate with internal teams to resolve discrepancies.
• Maintain accurate records and documentation, monitor account activity, and escalate issues as needed.
• Provide backup support for billing, payment, reconciliation, and collection functions.
• Communicate effectively both verbally and in writing to resolve customer inquiries and collaborate with technical, business development, finance, and regulatory support teams.
• Report status updates to management regularly.
• Assist with customer complaint handling and other duties as assigned.

Requirements

• Associate's degree.
• Minimum of five (5) years of related experience in accounting, billing, financial operations, or customer service, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office.
• Experience with billing operations, payment review, account reconciliation, collections, and customer account management.
• Strong organizational skills, attention to detail, and ability to meet deadlines.
• Ability to read and interpret financial reports, legal documents, and technical materials.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to follow established procedures and comply with policies.
• Willingness to travel occasionally for team meetings and organizational events.

Preferred Qualifications

• Experience with CRM systems such as PeopleSoft, Salesforce, SQL tables, or Gateway.

Compensation & Benefits

• Hourly pay range: $34.87 to $45.13, commensurate with experience and education.
• Remote work schedule.
• 37.5-hour work week.
• Tuition reimbursement.
• Referral bonuses.
• Choice of insurance plans.
• Vacation buy-back.
• Adoption assistance.
• Parental leave.
• Employee recognition programs.
• Days off for community service.
• Student loan repayment program.

Additional Information

• Applicants must be authorized to work in the United States; no visa sponsorship is available.
• The organization is an Equal Opportunity Employer and considers applicants without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, marital status, pregnancy, genetic information, military or veteran status, disability, or any other protected status under applicable law.

Location

Remote within the United States or hybrid in Kansas City, Missouri.