Billing Specialist III

Overview

This role is a senior-level finance position responsible for overseeing complex billing activities, ensuring the accuracy and integrity of invoicing processes, and supporting revenue-related analyses in a high-volume, transaction-driven environment. The Specialist III, Billing serves as a subject matter expert for billing operations and partners closely with Finance, Operations, Sales, Customer Success, and other internal stakeholders to resolve complex billing issues, improve processes, and support accurate revenue reporting.

This is a remote-first position. Periodic on-site work may be required based on department/division needs. Candidates must either reside within a reasonable distance to commute to the office in Herndon, or be willing to travel to the office in Herndon when required.

Responsibilities

• Oversee and execute complex billing transactions across multiple revenue streams, ensuring invoices are accurate, complete, and issued in accordance with contractual requirements and billing schedules.
• Review customer contracts, service agreements, and pricing terms to ensure accurate billing treatment and identify potential risks or discrepancies.
• Serve as a subject matter expert for billing processes, systems, and procedures, providing guidance and support to team members and business partners.
• Perform detailed account reconciliations, investigate variances, and resolve complex billing discrepancies in collaboration with internal stakeholders.
• Partner with Operations, Customer Success, Sales, and other departments to research and resolve billing issues, clarify contract terms, and improve billing accuracy.
• Analyze billing and revenue data to identify trends, anomalies, risks, and opportunities for operational improvement.
• Support the Senior Financial Analyst and broader Finance team by preparing billing-related analyses, reconciliations, and reporting that contribute to revenue review and month-end close activities.
• Assist in validating billing data to support accurate revenue recognition and financial reporting.
• Review and approve billing adjustments, credits, and manual invoices within established authority levels and processes.
• Monitor billing workflows and controls to ensure compliance with company policies, audit requirements, and established procedures.
• Lead efforts to identify and implement process improvements that increase efficiency, strengthen controls, and improve data integrity.
• Assist with billing system configuration, testing, and enhancements, including support for Sage Intacct and related platforms.
• Develop, maintain, and improve billing documentation, procedures, and training materials.
• Support audits by providing billing documentation, reconciliations, and transaction support as requested.
• Participate in cross-functional projects, system implementations, and process improvement initiatives related to billing, accounts receivable, and revenue operations.
• Review recurring issues and trends and provide recommendations to management for corrective action and process optimization.
• Mentor and provide informal guidance to junior billing team members.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in finance, accounting, or any related field. A combination of education and experience including military service will also be considered.
• 4 years of progressively responsible direct and relevant experience in billing, accounts receivable, accounting, revenue operations, or a related finance function.
• Demonstrated experience managing complex billing processes and resolving non-routine billing discrepancies.
• Advanced knowledge of billing, invoicing, accounts receivable, and related financial processes.
• Strong understanding of financial controls, reconciliations, and data accuracy requirements.
• Ability to analyze large data sets and identify trends, exceptions, and opportunities for improvement.
• Strong problem-solving skills with the ability to independently investigate and resolve complex issues.
• Ability to interpret customer agreements and apply billing requirements appropriately.
• Advanced attention to detail and commitment to accuracy.
• Strong organizational skills and ability to manage multiple priorities in a deadline-driven environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build effective working relationships across departments and influence outcomes through collaboration.
• Proficiency with Microsoft Excel, including functions such as lookups, pivot tables, data analysis, and reconciliation activities.
• Experience working with ERP, billing, or accounting systems.
• Ability to recommend and implement process improvements that enhance efficiency and strengthen controls.
• Must live within a commutable distance to Herndon, VA (preferred) or in one of the organization’s approved States for hiring purposes.
• Must be currently authorized to work in the United States on a full-time basis. The organization does not intend to sponsor external applicants for work visas, and may consider sponsorship only if no qualified candidates can be found who are authorized to work without sponsorship.
• Must be at least 18 years old.

Preferred Qualifications

• Certified Public Accountant (CPA) designation.
• Experience supporting revenue analysis, revenue reporting, or revenue recognition processes.
• Experience partnering with financial analysts or accounting teams to support financial reporting activities.
• Advanced Excel skills, including complex formulas, pivot tables, and financial analysis.
• Experience in a multi-revenue-stream, subscription-based, or service-based business environment.
• Experience with Sage Intacct.
• Experience supporting audits, compliance reviews, or internal control initiatives.
• Experience participating in finance system implementations or process automation projects.

Compensation & Benefits

• Salary range: $67,465 to $84,460 (good faith estimate).

Benefits include:

• Medical, dental, and vision insurance
• Life and disability insurance
• Health care, dependent care, and limited purpose flexible spending accounts
• Health savings account with annual employer contributions of $300 for employees and $600 for employees enrolled with their spouse and/or dependents
• Voluntary supplemental health plans for Accident and Hospital Indemnity coverage, and infertility coverage
• 401k matching contribution program, with opportunity to defer pre-tax and Roth contributions, plus catch-up contributions for those who are eligible
• Paid leave program including vacation, sick, and personal time, paid holidays, up to 3 weeks of paid parental leave during a 12-month period, and up to 5 days of paid military leave per calendar year
• Vacation accrual based on length of service; new full-time hires can accrue up to 13 days of vacation and up to 10 days of sick time per year
• On an annual basis, new employees may use up to 32 hours of accrued sick time as personal time
• At least 15 paid holidays per year, including year-end close between Christmas and New Year’s Holidays
• Option to be reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA)
• Option to request a buy back on portions of unused accrued vacation based on tenure and certain other qualifications
• Employee Education Assistance Program and access to LinkedIn Learning
• Mental health support with up to eight free therapy sessions for employees and their family members and well-being reward benefits
• Service credit towards the Public Service Loan Forgiveness (PSLF) program (eligible 501(c)(3) nonprofit)

Location

Remote-first, with periodic on-site work as required in Herndon, VA (candidates must be within commuting distance or willing to travel to the Herndon office when required).