Billing Specialist

Overview

This role supports accurate invoicing by ensuring customers receive correct invoices and that billing discrepancies are investigated promptly.

Billing Specialist | Remote within the United States | Full-time | Associate-level

The position involves preparing clear account notes and helping make the invoice process understandable for customers.

Responsibilities

• Use billing software to retrieve account histories and verify posted transactions.
• Check invoice line items against service records or purchase documentation.
• Answer customer invoice questions through the designated support channels.
• Flag overdue balances for the appropriate follow-up process.
• Assist with month-end billing record reviews and reconciliations.
• Communicate unresolved invoice items and documented next steps clearly.
• Investigate duplicate charges, missing credits, and routine account discrepancies.

Requirements

• Clear customer communication regarding routine billing issues.
• Strong organization when managing multiple customer accounts.
• Comfort working with invoice figures, account records, and spreadsheets.
• Understanding of basic invoicing and payment terminology.
• Responsible treatment of confidential account information.

Preferred Qualifications & Experience

• Customer invoicing
• Payment posting
• Billing reconciliation
• Billing records
• Excel
• Issue resolution
• Accounts review

Compensation & Benefits

• Annual base salary: $58,500–$61,000 USD.

Location / Eligibility

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.