Billing Specialist

Overview

This role involves managing the billing process for customers, including account setup, resolving billing issues, and collaborating with various teams to enhance billing quality and efficiency.

Responsibilities

• Develop a thorough understanding of the sales process from contract inception through billing and collection.
• Collaborate cross-functionally to handle invoicing, collections, phone support, and email customer service.
• Oversee daily billing operations such as upgrades, cancellations, payments, and refunds.
• Investigate and resolve payment discrepancies by working with customers and account managers.
• Identify opportunities for process improvements and automation to streamline billing tasks.
• Manage billing cases using Salesforce.
• Open new accounts and update existing account information.
• Navigate multiple billing systems and Salesforce CRM for account and invoicing information.
• Work with parallel teams to provide support and resolve issues.
• Participate in team projects, ad hoc assignments, and relevant audits.
• Coordinate with sales and customer success teams.

Requirements

• 1 to 3 years of experience in billing or accounts receivable.
• Strong analytical, detail-oriented, and organizational skills.
• Ability to multitask and adapt to changing priorities.
• Excellent communication skills, including the ability to provide and receive feedback.
• Positive attitude and interest in working with nonprofit organizations.

Preferred Qualifications

• Experience with Ordway, Zuora, and Salesforce is a plus but not required.

Compensation & Benefits

• Salary range: $49,200 - $55,000, with potential eligibility for a discretionary bonus.
• Health, vision, and dental insurance options.
• Access to 24/7 healthcare services through a telehealth platform.
• Paid time off including 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave.
• 401(k) plan with employer match.
• Equipment provided for remote work.

Location

• This is a full-time, permanent, fully remote position available within the U.S. and select Canadian provinces.
• Employees located in Indianapolis, IN may work from the company headquarters.
• Visa sponsorship and relocation assistance are not offered.

Accommodations

Applicants requiring accommodations during the application process may request assistance.

Equal Opportunity

Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.