Billing Specialist

Overview

This role supports accurate customer invoicing and timely resolution of routine billing questions.

Position: Billing Specialist
Employment Type: Full-time (Associate-level)
Work Location: Remote within the United States

Responsibilities

• Investigate duplicate charges, missing credits, and routine account discrepancies.
• Record billing adjustments after obtaining the necessary authorization.
• Keep invoice schedules and billing status trackers current.
• Route unusual disputes for review instead of making unauthorized adjustments.
• Check invoice line items against service records or purchase documentation.
• Reconcile billed amounts with approved transactions and supporting records.
• Flag overdue balances for the appropriate follow-up process.
• Use billing tools and spreadsheets to reconcile routine differences and track unresolved items.

Requirements

• Strong numerical accuracy and attention to detail.
• Ability to follow documented approval and adjustment procedures.
• Experience with billing software is helpful but not essential.
• Clear customer communication regarding routine billing issues.
• Strong organization when managing multiple customer accounts.

Compensation & Benefits

• Annual base salary: $65,500–$68,000 USD.

Location & Work Authorization

Applicants must be authorized to work in the United States and able to perform the role remotely from an approved U.S. location.

Desired Skills and Experience

Customer Invoicing, Payment Posting, Billing Reconciliation, Billing Records, Excel, Issue Resolution, Accounts Review