Billing Specialist(AZ -Remote)

Overview

The Billing Specialist is responsible for performing a variety of non-routine, moderately to highly complex billing functions to ensure accurate and timely billing to customers based on service contract terms. This role involves handling escalated customer billing inquiries and ensuring billing data quality.

Responsibilities

• Coordinate with Level 1-2 Billing and/or Division staff and management to resolve ongoing billing discrepancies.
• Generate, maintain, and review billing reports to identify discrepancies and verify that system data matches source documentation for accuracy and completeness.
• Send corrections to the appropriate billing level to ensure accurate billing in accordance with standard operating procedures.
• Research and resolve non-routine billing questions and discrepancies; determine appropriate adjustment codes to process transactions.
• Respond promptly to customer inquiries regarding billing, providing clarifications and resolving issues.
• Gather and summarize supplemental billing information to meet customer billing requirements.
• Ensure all billing-related documents are properly stored and accessible according to company policies.
• Confirm completeness and accuracy of requested rate and/or billing instruction changes with Business Units and update the knowledge management tool.
• Perform other duties as assigned.

Requirements

• 4 to 7 years of experience troubleshooting complex billing issues and collaborating with cross-functional teams to resolve challenges.
• Strong attention to detail with the ability to handle large volumes of data and transactions accurately.
• Skilled at prioritizing tasks and managing multiple responsibilities to meet deadlines.
• Ability to identify issues, propose solutions, and resolve billing discrepancies effectively.
• Excellent verbal and written communication skills for interacting with customers and internal teams.
• Ability to maintain accurate, organized records and manage various billing processes.
• Discretion and integrity in handling sensitive financial information.
• Familiarity with enterprise billing software.
• Understanding of accounting and financial procedures related to billing and payments.
• Proficiency in Microsoft 365 applications including Outlook, Excel, and Word.

Compensation & Benefits

Eligible employees may participate in comprehensive benefits including:

• Medical, dental, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability insurance
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

Location

Not specified.