Bookkeeper & Customer Support Specialist

Overview

Bookkeeper & Customer Support Specialist (Full or Part-Time, Remote) — $26 to $32/hour

A remote team specializing in timber frame structures is seeking a Bookkeeper & Customer Support Specialist to manage bookkeeping tasks and provide customer support. This role is approximately split 50/50 between bookkeeping and customer service duties.

Responsibilities

Bookkeeping

• Manage accounts receivable and accounts payable across multiple platforms
• Process monthly billing for custom design projects, including deposits, payments, expenses, and refunds
• Handle payment processing for timber frame kits and vendor payments
• Maintain clean, current, and reconciled financial records

Customer Support

• Respond to customer inquiries via CRM and email regarding order status, product questions, shipping, and returns
• Answer incoming calls and direct customers to the appropriate team member
• Take on additional day-to-day support tasks as experience grows, with potential to expand the support role

Order and Inventory Support

• Ensure pricing accuracy between the accounting system and website
• Coordinate restocking and returns with vendors

Documentation

• Create simple how-to guides to document processes and knowledge

Requirements

• Minimum of 2 years bookkeeping experience with accounts receivable and accounts payable
• Proven accuracy in bookkeeping tasks
• Strong customer service skills, including clear and warm written communication and comfort with phone interactions
• Proficiency with accounting software and spreadsheets; willingness to learn new tools
• Ability to manage workload independently and follow through on tasks
• Positive and collaborative attitude

Preferred Qualifications

• Experience in e-commerce or CRM systems
• Familiarity with AI tools to improve efficiency
• Background in timber framing or construction industry

Compensation & Benefits

• Hourly pay ranging from $26 to $32 depending on experience; prorated salary option for full-time
• Fully remote position with flexible scheduling (initial hours aligned with supervisor for 3 to 6 months)
• Yearly bonus tied to company revenue
• Full-time employees receive healthcare stipend, workspace stipend, and 401(k) with 3% match
• 20 days paid time off (prorated for part-time), plus Christmas and Thanksgiving holidays

Location

Remote (U.S. based)

Equal Opportunity

The organization is an equal opportunity employer and welcomes applicants of all backgrounds. Reasonable accommodations are available during the hiring process upon request.