Overview
This role is responsible for overseeing administration of the Individual Funds Management System (IFMS) for Community Services (CSS). The position serves as the IFMS subject matter expert for the operating group, providing guidance, training, and troubleshooting support to field teams. It also identifies opportunities to improve processes, recommends solutions, and implements corrective actions to strengthen operational efficiency and compliance.
The Business Finance Operations Manager coordinates internal controls with group directors, including change-management activities designed to ensure compliance with established policies, procedures, and key controls.
Salary: $75,000–$85,000 annually
Responsibilities
Business Partnership and Operational Oversight
- Serve as a key business partner to Operations, Field Finance, Treasury, and National Datacare.
- Provide training and oversight to state leads regarding applicable policies and procedures.
- Monitor and support adherence to established policies, procedures, and internal controls.
- Develop consistent operating standards and models for states using the IFMS platform.
- Ensure appropriate segregation of duties among the functions utilizing IFMS.
- Serve as the implementation manager for new acquisitions within CSS.
IFMS System Administration
- Administer the IFMS platform and provision access for new users.
- Serve as the business owner for EasyVista provisioning.
- Coordinate with field teams to maintain accurate user and contact lists, including:
- U.S. Bank-authorized employees
- Adjustment account authorization lists
- Telephone contact lists
- Receive quarterly user-access reports and distribute them to state leads for review and approval.
- Perform routine system maintenance and troubleshooting, including:
- Resetting user passwords
- Resolving issues involving cardholder information, balances, and transactions
- Reviewing security groups and monitoring the addition of new groups
Process Improvement
- Gather feedback from field users and key stakeholders to identify opportunities for greater efficiency and process improvement.
- Analyze operational issues and recommend appropriate solutions.
- Present improvement recommendations to senior management.
- Implement corrective actions and monitor their effectiveness.
Vendor Management
- Partner with the system vendor to resolve operational and technical issues.
- Provide feedback and recommendations regarding system enhancements.
- Coordinate vendor-related activities to support effective system performance.
Quality Assurance and Compliance
- Conduct quality-review checks in the field to ensure established processes and controls are being followed.
- Identify compliance concerns and implement corrective actions when necessary.
- Verify that all CCA payments reconcile with Treasury and Shared Services Center reporting.
- Support change-management efforts to maintain compliance with key internal controls.
Reporting and Reconciliation
- Distribute weekly balance reports to state leads.
- Distribute user-access listings to state leads for review.
- Process and review corporate reports and take appropriate action based on findings, including:
- ACH Fraud Report
- Disbursements vs. Offsets Multi Report
- Negative Balance Accounts Report
- Resident Balances Report
- Z-Score Report
- Review U.S. Bank reports and take appropriate action based on findings, including:
- Cardholder Information Exception Report
- Cardholder ID Verification Report
- Funding Reject Report
- Account Reconciliation Report
- Perform other related duties and responsibilities as assigned.
Supervisory Responsibilities
- This position does not have direct supervisory responsibilities.
Requirements
Minimum Knowledge and Skills
- Advanced proficiency in Microsoft Excel.
- Broad knowledge of standard desktop computer applications.
- Strong analytical and problem-solving skills, including the ability to interpret findings, draw conclusions, and make recommendations.
- Ability to identify process inefficiencies and implement practical solutions.
- Strong interpersonal and communication skills with the ability to collaborate across departments.
- Ability to deliver presentations and partner effectively with various levels of management.
- Strong organizational and project-management skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to work independently and exercise sound professional judgment.
Education and Experience
- Bachelor’s degree in finance, accounting, business administration, or a related field preferred.
- Five to seven years of high-level financial analysis or related financial operations experience preferred.
- Experience with strategic planning and business development, including requests for proposals, preferred.
- Experience supporting financial systems, internal controls, compliance, or operational process improvement preferred.
Certificates, Licenses, and Registrations
Travel and Physical Requirements
- Travel: Travel is required as needed.
- Physical: Primarily sedentary work; may require exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sitting for most of the workday; walking and standing required occasionally.
Accommodation
External and internal applicants, as well as current employees who become disabled, must be able to perform the essential functions of the position either independently or with the assistance of a reasonable accommodation. Reasonable accommodations will be determined on a case-by-case basis through the interactive process.
Equal Opportunity
As an equal opportunity employer, no discrimination is made on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.