Canada Payroll Specialist II

Overview

This role involves providing comprehensive end-to-end payroll processing support for managed payroll customers in Canada. The position requires managing multiple clients with varying deadlines in a fast-paced, remote work environment. Responsibilities include supporting specific managed customers as well as assisting all payroll customers across service levels as needed. The role also includes Workday payroll configuration and year-end support.

Responsibilities

• Serve as the primary Payroll Specialist for Managed Payroll and Payroll Administrative customers; support other payroll, tax, and garnishment customers within the service team as required
• Manage and respond to daily cases to meet service level agreements and maintain high client satisfaction
• Address internal escalated cases from payroll teams and other stakeholders
• Ensure timely resolution of customer issues, including handling escalations, performing Root Cause Analysis, and implementing corrective actions
• Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transitions and other service area meetings such as Tax
• Configure basic to medium complexity Workday pay components, deductions, and run categories to support year-end processes and special projects
• Troubleshoot quarter and year-end audit reports and provide recommendations to customers
• Meet quality and production metrics and maintain payroll services support documentation
• Collaborate extensively with peers and customer teams to support customers and resolve requests

Requirements

• Associate degree or higher preferred
• Minimum of 3 years payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
• At least 3 years of customer experience or demonstrated ability to operate at this level
• Advanced proficiency in Microsoft Word and Excel
• Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance
• Experience with multi-jurisdiction tax, payroll year-end processes, W-2 support, and adjustments
• Excellent written and verbal communication skills
• Strong critical thinking, consultative, and problem-solving abilities
• Excellent organizational skills with the ability to multitask and manage multiple customers effectively
• Ability to establish and maintain effective working relationships
• Self-directed workload management with the ability to meet tight deadlines and competing demands
• Strong analytical, data entry, and research skills
• Independent judgment and a sense of urgency

Preferred Qualifications

• Experience in an outsourcing environment related to payroll or tax
• Familiarity with Workday and Salesforce platforms

Location

This is a remote position based in Canada.

Compensation & Benefits

Details regarding compensation and benefits are not specified in this description.