Cash Applications and Collections Administrator

Overview

The Cash Applications and Collections Administrator is responsible for processing daily cash receipts for corporate business units, including reporting, reconciliations, and journal entries. This role supports billing with administrative tasks to assist with timely and accurate monthly close processes.

Responsibilities

• Retrieve daily bank deposit reports and supporting remittance documentation for multiple bank accounts, credit card providers, and payment portals; identify applicable lines of business
• Prepare daily journal entries for cash posting
• Resolve unidentified payments within 30 days of receipt
• Accurately apply payments to customer accounts based on remittance details and monitor unapplied cash balances
• Generate and distribute reports of cash application activity to key business partners
• Assist in the reconciliation of remitted receipts (unidentified payments)
• Manage an ongoing ACH campaign to reduce the number of check payments
• Assist in month-end close processes
• Manage team email inquiries, acting as a Tier 1 resolution agent where applicable, and assign open issues to appropriate team members
• Assist billing with manual processes that do not require invoice generation in sub-ledgers
• Support collection efforts
• Analyze trends and suggest process improvements and innovative solutions
• Contact customers to schedule resolution sessions and understand order-to-pay cycles
• Resolve invoice discrepancies to ensure timely and accurate receivables
• Demonstrate effective decision-making and critical thinking to understand impact
• Maintain a sense of urgency and proactive approach to meet deadlines and analyze high volumes of accounts receivable activity
• Adhere to department policies, procedures, and SOX controls
• May assist with preparation of month-end close schedules, accruals, journal entries, general ledger account reconciliations, accounting activity reconciliations, and audit support
• Maintain accurate and updated procedures and support process improvement
• Apply core competencies including effective communication, accountability, prioritization, ownership, technical acumen, operational excellence, and proactiveness

Requirements

• 3-4 years of cash receipts or accounting experience
• Advanced Excel skills
• Experience with NetSuite
• Proficiency in Microsoft Office and Windows 10
• Ability to multitask effectively and prioritize work in a fast-paced environment with daily and monthly deadlines
• Prior exposure to SOX controls and ability to respond appropriately to external auditor inquiries is a strong advantage
• High ethical standards and strong business acumen
• Detail-oriented with the ability to meet deadlines
• Strong problem-solving skills and ability to offer sound solutions
• Excellent teamwork and communication skills (written and oral)
• Ability to clear required background check

Preferred Qualifications

• Bachelor’s degree, preferably in accounting
• Understanding of accounting and/or revenue processes
• Knowledge of SOX compliance

Compensation & Benefits

• Hourly pay range is anticipated to be between $20.28 and $27.04, subject to factors such as geographic location, experience, training, education, and local market conditions
• Compensation is determined based on education, experience, qualifications, work location, expected quality and quantity of work, and internal and external market factors
• Benefits package for eligible employees may include health benefits, retirement contributions, and paid time off

Work Environment

• This is a virtual position open to residents of all 50 states and the District of Columbia
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Additional Information

• This position has no supervisory responsibilities
• Employment is at-will, governed by the law of the state where the employee works
• The job description is not all-inclusive; incumbents may be assigned other duties as needed
• Equal opportunity employer committed to non-discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status