Clerk IV - Accounts Receivable

Overview

This role supports collections of outstanding accounts receivable and helps resolve customer billing issues to reduce delinquency and bad debt. The position is remote and requires coverage in Eastern Standard time (EST) or Central Standard time (CST), Monday through Friday, 8:00am until 5:00pm EST.

Responsibilities

• Collect outstanding accounts receivable dollars from the existing client base and manage all aspects of collections.
• Resolve customer billing problems and reduce accounts receivable delinquency and bad debt.
• Identify underlying issues delaying payment and coordinate internal resources to resolve issues.
• Work directly with customers and internal departments, including Sales, Customer Service, Sales Support, Service, Tax, and Quality, to resolve payment delays.
• Contact customers directly regarding payment on open accounts receivable.
• Prepare collection letters, spreadsheets, and customer account statements as needed.
• Run a credit hold report multiple times per day, release orders, and communicate to the appropriate internal parties the reasons orders remain on credit hold.
• Build relationships and increase cooperation between sales and credit management.
• Coordinate collection activities across departments and look for and implement opportunities for process improvement.
• Meet individual goals set by management (e.g., Current %, >60 Days %, and unapplied cash resolution).
• Proactively identify business risks and work with sales to resolve and manage them as necessary.

Requirements

• Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar disciplines obtained through completion of a two-year associate’s degree program or four-year bachelor’s degree.
• Five (5) years directly related and progressively responsible experience.
• Excellent understanding of credit and collection operations procedures, including reconciliation of A/R activity.
• Knowledge of Microsoft Word and Advanced Excel (e.g., writing formulas, pivot tables, and v-lookups).
• Knowledge of general accounting principles.
• Outstanding mathematical and analytical skills.
• Outstanding organizational skills and attention to detail.

Required Education

• High School Diploma/GED or equivalent experience required.
• Associate's degree in finance, accounting, or a related field, or equivalent experience preferred.

Required Experience

• 3+ years of experience in cash application, credit and collections, contracts and chargebacks, or a related field required.
• Ability to meet strict deadlines and complete work accurately.
• Good verbal and written communication and presentation skills.
• Strong interpersonal and leadership skills.
• Strong mathematical and analytical skills.
• Ability to multitask in a fast-paced, high-volume, transactional environment.
• Effective problem-solving and critical thinking skills.
• Ability to resolve cash posting issues quickly and creatively.
• Advanced knowledge of banking procedures and fundamental accounting principles.
• Detailed knowledge of the accounts receivable and cash application process.
• Experience operating in multiple software and ERP systems.
• Proficiency in 10-key data entry.
• Proficiency with Microsoft Office applications.
• Ability to handle confidential information.
• Working knowledge of processing cash for various payment types.

Preferred Qualifications

• Credit Business Associate (CBA), Certified Bookkeeper (CB), or equivalent certification.

Compensation & Benefits

• Full-time.
• Salary Range: $43,300 - 79,310
  • This salary range reflects a National Average for this job. The actual range may vary based on locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
• Benefits include medical, dental, and vision care, along with a comprehensive suite of benefits supporting physical, emotional, financial, and social wellness.
• Family support may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Support for personal growth through training programs, professional development resources, and opportunities including mentorship programs, employee resource groups, and volunteer activities.

Equal Employment Opportunity

The employer is committed to equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. Harassment is prohibited, and recruiting, training, compensation, benefits, promotions, and transfers are managed in a non-discriminatory manner.

Reasonable accommodations are available to individuals with disabilities during the employment process in accordance with legal requirements (requests are handled on a request-by-request basis).