Client Account Manager - Remote

Overview

This role serves as the primary point of contact for assigned payroll clients, delivering payroll support, client service, compliance guidance, and HCM system expertise. The position requires prior payroll processing experience and the ability to manage multiple client payrolls in a fast-paced environment.

Responsibilities

• Client satisfaction: Manage communication and maintain ownership of client questions, cases, and issues through resolution.
• Client support:
  • Assist with the iSolved HCM system.
  • Answer payroll, benefits, timekeeping, and employee questions.
  • Support payroll policy development, updates, and application.
• Payroll compliance: Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new/enhanced HCM applications to provide guidance.
• Client & employee communication: Collect and maintain accurate payroll and employee data, including:
  • New hires
  • Status changes
  • Pay adjustments
  • Deductions
  • Tax allocations
  • Special payments
  • Terminations
• Payroll data management: Organize and enter payroll data; coordinate with cross-functional team members; ensure payrolls are completed accurately and on time.
• Review & approvals: Send pre-process reports for client approval when needed, then approve and submit payroll on the client’s behalf.
• Confidentiality: Maintain and protect client and employee private information in accordance with company policies and procedures.
• Continuous improvement: Develop knowledge of HR practices, payroll technology, and software while contributing to process and service improvements.

Requirements

• Minimum of two years payroll processing experience.
• Proven effective oral and written communication skills.
• Strong technology skills, including:
  • Microsoft Office applications (particularly Excel and Word)
  • Adobe Flyer
  • Ability to work with payroll data, multi-state wage and hour laws, and HCM functionality.
• Customer service and relationship-building skills; professional and approachable while providing quality service to multiple diverse work groups.
• Multitasking and time management:
  • Ability to handle multiple priorities simultaneously
  • Ability to handle disruptions without affecting quality or timely service delivery
  • Self-starter who can collect and analyze data and problem-solve in a fast-paced environment
  • Detail-oriented, accurate, and organized

Preferred Qualifications

• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• Associate's Degree (A.A) in accounting, human resources, or a related field.

Compensation & Benefits

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.

Location

• Payroll home office located in Baraboo, WI.
• Fully remote position.
• Work-from-home employees are responsible for reliable internet and a proper work environment.
• Schedule: Monday–Friday, 8am–5pm, during normal business hours.

Hiring Process

• Apply with a resume.
• Qualified candidates complete a phone screen with HR, followed by an interview with leadership.