Collections Specialist

Overview

This fully remote Collections Specialist role is based in Mexico. Candidates must be legally authorized to work in Mexico.

Compensation (Mexico-based): $147–180 per hour (DOE).

Responsibilities

• Contact delinquent US-based clients professionally and courteously to discuss overdue balances and facilitate timely payment resolution (primarily in English; via phone and email)
• Investigate and resolve customer contract, billing, and payment inquiries
• Execute collections strategies in alignment with company policies and broader financial objectives
• Partner with internal teams to resolve account issues and implement preventative measures for future discrepancies
• Accurately document customer commitments, payment arrangements, and account activity for ongoing tracking
• Proactively communicate account-level risks and insights to management to support informed decision-making
• Generate and analyze collections reports to evaluate performance trends and progress against established targets
• Collaborate with team members to meet individual and departmental performance targets
• Confidently handle outbound and inbound customer calls with US-based clients (conducted in English)
• Multitask effectively and use time-blocking to manage competing priorities, with scheduling aligned to US time zones

Requirements

• Proven experience as a Collections Specialist or in a similar role
• Bilingual English/Spanish required; strong written and spoken English fluency essential for customer-facing communications with US-based clients
• Strong negotiation and communication skills
• Excellent organizational and time management abilities; maintain a schedule aligned to US Central or Eastern business hours
• Ability to work independently and collaboratively within a remote team environment
• Proficient in using collection software; experience with Salesforce, HighRadius, and WorkDay Financials is a plus
• Reliable high-speed internet connection required
• Core working hours align with US Central or Eastern time zones—overlap of at least 6 hours with US business hours is required

Preferred Qualifications

• Experience working with collections reporting and performance targets

Compensation & Benefits

• Pay rate: $147–180 per hour (DOE)
• Benefits package supports health, well-being, and growth (details not provided in the posting)
• Benefits for regular full-time and part-time employees scheduled to work 30 or more hours a week may include:
  • Comprehensive medical, dental, and vision insurance with employer-subsidized premiums
  • Unlimited Flexible Time Off (FTO)
  • Paid holidays
  • Dedicated time off to volunteer
  • Eligibility for the 401(k) plan with a 3% company match
• Compensation and benefits for this U.S. role apply to regular full-time and part-time employees scheduled to work 30 or more hours a week; pay reflects location, skills, experience, and education.

Equal Opportunity & Accommodations

• Equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.
• Reasonable accommodations are available during the application process upon request.

Additional Information

• At this time, the employer is unable to consider candidates who require current or future sponsorship for employment authorization.