Client Account Manager - Remote

Overview

The organization is seeking an Account Manager to serve as the primary point of contact for assigned payroll clients. This role provides payroll support, client service, compliance guidance, and HCM system expertise. Responsibilities include managing multiple client payrolls in a fast-paced environment and maintaining strong client relationships.

Responsibilities

• Client satisfaction: Manage communication and take ownership of client questions, cases, and issues through to resolution.
• Client support:
  • Assist with the iSolved HCM system.
  • Answer payroll, benefits, timekeeping, and employee questions.
  • Support payroll policy development, updates, and application.
• Payroll compliance: Stay current on multi-state wage and hour laws, payroll taxes, iSolved HCM updates, and new/enhanced HCM applications to provide guidance.
• Client & employee communication/data management: Collect and maintain accurate payroll and employee data, including new hires, status changes, pay adjustments, deductions, tax allocations, special payments, and terminations.
• Payroll data and processing support:
  • Organize and enter data.
  • Coordinate with cross-functional team members.
  • Ensure payrolls are completed accurately and on time.
• Review and submission: Send pre-process reports for client approval when needed, then approve and submit payroll on the client’s behalf.
• Confidentiality: Maintain and protect client and employee private information while following organizational policies and procedures.
• Continuous improvement: Continue building knowledge of HR practices, payroll technology, and software while contributing to process and service improvements.

Requirements

• Minimum two years of payroll processing experience.
• Strong communication skills with proven effective oral and written communication.
• Proficiency with Microsoft Office applications, particularly Excel and Word.
• Experience working with payroll data, multi-state wage and hour laws, and HCM functionality.
• Strong relationship-building and customer service skills, including the ability to provide quality service to multiple diverse work groups.
• Strong multitasking and time management skills:
  • Handle multiple priorities simultaneously.
  • Manage disruptions without impacting quality or timely delivery.
  • Be a self-starter who can collect and analyze data and problem-solve in a fast-paced environment.
  • Be detail-oriented, accurate, and organized.

Preferred Qualifications

• Fundamentals of Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• Associate’s degree (A.A) in accounting, human resources, or a related field.

Compensation & Benefits

• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401k employer matching program.
• Tuition reimbursement and professional growth opportunities through continuing education.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for helping with business development leads.
• Additional benefits include long-term job stability and work-life balance to support raising a family.

Location

• This role is offered fully remote.
• Work-from-home employees are responsible for reliable internet and a proper work environment.
• The organization’s home office is located in Baraboo, WI.

Schedule

• Full-time, Monday–Friday, operating during normal business hours: 8am–5pm.

Hiring Process

• Apply with a resume.
• Qualified candidates complete a phone screen with HR, followed by an interview with organizational leadership.