Client Billing Specialist

Overview

This role involves supporting the end-to-end client billing process to ensure invoices are accurate, timely, and aligned with client billing requirements. It is an entry-level position that works closely with Billing Operations, Sales, Client Services, and Finance teams to process invoices, maintain client billing information, resolve billing issues, and support new client setup activities.

Responsibilities

Billing & Invoice Processing

• Prepare, review, and process client invoices accurately and on schedule.
• Perform high-volume billing and data entry activities with strong attention to detail.
• Review billing data and supporting documentation to ensure invoice accuracy and completeness.
• Assist with month-end billing activities and meet established deadlines.
• Maintain accurate billing records and supporting documentation.
• Submit invoices through client payment portals, procurement systems, and accounts payable platforms.

Billing Support & Dispute Resolution

• Respond to client and internal billing inquiries professionally and promptly.
• Investigate billing discrepancies, invoice disputes, and billing-related questions.
• Research invoice history and supporting documentation to assist with resolving billing issues.
• Collaborate with Sales, Client Services, Operations, and Finance teams to resolve billing concerns.
• Reference pricing schedules and billing documentation when reviewing disputed charges or requested invoice revisions.
• Process invoice revisions, credits, and resubmissions as needed.

Client Setup & Account Maintenance

• Support new client onboarding and billing account setup.
• Create and maintain client billing profiles, contacts, and invoicing preferences.
• Maintain and update client billing information, purchase orders, documentation, and client-specific billing requirements to ensure accurate invoice processing and timely payment.

Collaboration & Continuous Improvement

• Partner with internal teams to ensure billing accuracy and a positive client experience.
• Communicate effectively with clients regarding billing questions and invoice status.
• Participate in process improvement initiatives to enhance billing accuracy and efficiency.
• Perform other billing-related duties and special projects as assigned.

Requirements

• High School Diploma or equivalent.
• 2–5 years of experience in billing, customer service, administrative support, finance, or a related field.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Associate degree in Business, Accounting, Finance, or a related field.
• Experience working with billing systems, ERP systems, or customer payment portals.
• Experience in invoicing, accounts receivable, client support, or administrative roles.

Compensation & Benefits

• Estimated base pay range: $20.67—$24.04 USD per hour.
• Pay ranges may vary based on location, responsibilities, skills, experience, and other role requirements.

Additional Information

• Many clients require post-offer health screenings and proof/completion of vaccinations such as flu shot, Tdap, COVID-19, etc. Exemptions may be available based on disability, medical contraindications, pregnancy-related conditions, or religion, subject to review.
• This position is not eligible for employment sponsorship.
• The employer is committed to equal employment opportunity and prohibits discrimination based on race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• Reasonable accommodations are available for individuals with disabilities during the employment process upon request.

Location

• Not specified.