Collections Analyst II

Overview

This role involves managing collection activities related to customer accounts within a shared services accounting department focused on incentives business. Reporting to the Accounts Receivable Manager, the Collection Analyst II will monitor and collect partner accounts to ensure timely payments in accordance with contract terms. The position supports a high-volume environment and requires collaboration across business functions to identify root causes of payment delays and implement effective solutions.

This is a remote position available anywhere in the United States except Alaska, North Dakota, or South Dakota. Employees located within 50 miles of an office are considered hybrid and must work onsite two days per week according to office schedules.

Responsibilities

• Monitor Accounts Receivable aging and manage customer accounts.
• Identify overdue balances and contact customers through multiple communication methods to resolve outstanding debts, including addressing account discrepancies, billing errors, and verifying payment terms.
• Review and reconcile customer account balances with detailed invoice-level analysis.
• Identify and resolve discrepancies between customer records and billing to determine root causes and implement solutions.
• Coordinate with external and internal business partners to resolve billing inquiries.
• Prepare and maintain comprehensive collection notes and summaries for regular Accounts Receivable aging reviews with management.
• Support customer payment applications, Accounts Receivable reporting, and accounting close activities as needed.

Qualifications

• Minimum Associate's Degree in Accounting, Finance, Business, or related experience.
• At least 2 years of experience in accounts receivable collections and related activities.
• Experience with ERP systems; Microsoft Dynamics experience is a plus.
• Proficient in Microsoft Office with strong Excel skills (including VLOOKUP, Pivot Tables, and formulas).
• Experience working in a high transaction volume environment with the ability to analyze and manipulate large data files.
• Strong interpersonal skills focused on delivering excellent customer service to internal and external stakeholders.
• High degree of initiative, self-motivation, and resourcefulness to meet schedules and deadlines.
• Strong analytical and problem-solving abilities with excellent organizational skills and attention to detail.
• Adaptable team player comfortable in a fast-paced, rapidly changing environment.
• Ability to understand processes end to end and thrive in a fast-paced learning environment.
• Excellent verbal, written communication, and interpersonal skills.
• Demonstrated curiosity and adaptability with emerging technologies, including successful implementation and use of AI tools to enhance work processes or deliver measurable results.

Compensation & Benefits

• Hourly rate for U.S. residents (excluding Alaska, California, North Dakota, South Dakota): $19.35 - $24.69
• Hourly rate for California residents: $24.70 - $31.50
• Pay is based on factors including education, work experience, and certifications.
• Benefits include 401(k) with employer match, medical, dental, vision insurance, 12 paid holidays in 2026, sick pay accrual per state law, parental leave, life and disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, and wellness benefits.

Location

Remote within the United States except Alaska, North Dakota, and South Dakota. Hybrid work option available for employees within 50 miles of an office, requiring two days onsite per week.