Collections Analyst ( Temp Contract)

Overview

This is a 6-month temporary position supporting the Billing & Collections team. The role is client-facing and focuses on ensuring accounts receivable activity is handled accurately and efficiently while resolving billing and collection issues.

Responsibilities

• Monitor accounts receivable aging and identify overdue accounts for follow-up.
• Contact customers by phone and email to collect outstanding balances and follow up on payment commitments.
• Escalate seriously delinquent accounts and recommend credit holds, payment plans, write-offs, or third-party collection placement.
• Investigate and resolve payment delays, short payments, and account disputes; coordinate with Billing on any required credits or adjustments.
• Perform reconciliations related to customer payments, account activity, outstanding balances, credits, and adjustments.
• Post and apply customer payments, including credit card payments.
• Analyze collection trends, aging data, and payment behavior to identify risks, root causes, and improvement opportunities.
• Partner with Account Management, Sales, Customer Support, Corporate Services, and Operations to resolve customer disputes and support timely collection.
• Generate AR aging and collections reports and assist with month-end close activities as needed.
• Recommend process improvements to enhance collections effectiveness, efficiency, and internal controls.
• Maintain documentation of collections procedures and support audit requests when required.
• Conduct and participate in meetings with customers to resolve outstanding balances and payment issues.
• Assist with other accounting duties/projects as required.

Requirements

• 2+ years of experience in collections.
• High degree of accuracy and attention to detail.
• Exemplary interpersonal skills with exceptional verbal and written communication skills.
• Excellent time management and organizational skills.
• Well organized and able to handle multiple tasks quickly and accurately.
• High energy, flexible, and willing to take initiative.
• Demonstrates creativity and ability to rely on experience and knowledge to successfully collect receivables balances.

Preferred Qualifications

• Not specified.

Technologies

• AbsorbLMS
• Zendesk
• Zuora
• Salesforce

Compensation & Benefits

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, and generous time off.
• Comprehensive medical and dental benefits based on your country of location.
• New hire equipment allowance and monthly flex allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.

Location

• Fully remote-first work.

Screening & Work Eligibility

Successful candidates will be subject to pre-employment background screening, including a criminal record check. Candidates must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.