Overview
This role owns accounts receivable aging and helps drive collections outcomes across active district accounts. You will manage weekly reporting, coordinate proactive collections outreach, triage billing inquiries and disputes, and support escalation workflows when accounts exceed established delinquency thresholds.
Responsibilities
- Own accounts receivable aging across all active district accounts; produce and distribute a comprehensive weekly AR aging report to the Sr. Manager and VP every Monday without exception
- Execute a structured, proactive collections outreach program with defined touchpoints at Day 15, Day 30, and Day 45 for all outstanding invoices
- Identify and escalate accounts exceeding 60 days past due to the Sr. Manager, providing complete account history, payment correspondence, and a recommended course of action
- Serve as the initial point of intake for all district billing inquiries and disputes; log, triage, and brief the Sr. Manager within 24 hours of receipt to ensure no dispute goes unacknowledged
- Facilitate payment method setup and onboarding for district accounts, including ACH enrollment, check processing coordination, and portal payment configuration
- Provide investigative support during dispute resolution by supplying payment history, prior dispute patterns, and client relationship context
- Prepare and maintain complete documentation in support of Legal escalations, including payment history records, written correspondence, and account timelines
- Identify potentially uncollectable balances and present findings to the Sr. Manager for Revenue Accounting bad debt write-off assessment
- Produce the monthly AR aging summary for distribution to the CFO and senior leadership
- Monitor field trip and charter payment status across all active accounts and proactively surface unpaid balances approaching service authorization thresholds
Requirements
- 3+ years of experience in collections, accounts receivable, or billing operations
- Prior experience working with government entities, public agencies, or school districts is a meaningful differentiator
- A demonstrated track record of measurably reducing AR aging and improving collections rates through consistent application of structured outreach processes and escalation frameworks
- Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities, including clients with complex internal approval and payment authorization processes
- Excellent written and verbal communication skills, with the ability to follow up on past-due balances professionally, firmly, and relationship-preservingly
- Working proficiency in NetSuite or a comparable enterprise ERP, including AR reporting, invoice history review, open item management, and payment application tracking
- Exceptional organizational discipline and attention to detail, with the ability to manage a large volume of open items simultaneously without allowing anything to age unacknowledged
- Ability to document a billing dispute thoroughly and accurately, providing leadership with a complete, well-organized intake package that enables efficient investigation and resolution
Preferred Qualifications
- Experience managing receivables for government-funded or regulated clients with complex internal payment authorization processes
- Familiarity with multi-entity billing structures requiring collections outreach across multiple contacts within a single organization
- Experience supporting Legal escalation processes, including preparation of demand letter documentation and payment history packages
- Background in both a structured corporate AR environment and a scaling organization where processes were being built simultaneously
Compensation & Benefits
- Targeted base salary range for this role in US Seattle: $102,000 to $129,000
- Actual salary may be above or below this range based on factors such as location, skills, and relevant experience
- Additional compensation may include equity or commissions
- Benefits for full-time salaried or hourly workers may include: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more
Location
US Seattle