Collections Associate - 11937

Overview

This Collections Associate role manages a portfolio of customer accounts across a global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is an individual-contributor position suited to a collections professional with experience in SaaS, FMCG, or financial services environments, including prior exposure to senior sales management engagement.

Responsibilities

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity.
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes.
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections.
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.
• Maintain accurate collections forecasts, aging reports, and cash application records.
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.
• Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health.
• Support month-end and quarter-end close processes related to accounts receivable.

Requirements

• Minimum 3-4 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.

Preferred Qualifications

• Prior experience in an environment requiring cross-functional coordination with Sales, Customer Success, Legal, and Deal Desk.

Compensation & Benefits

• 120,000 zł - 160,000 zł a year
• The starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits include:

• Two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September)
• Paid day off on your birthday or another day of your choice within your birthday month
• 40 hours of paid Volunteer Time Off (VTO) annually
• Employee Assistance Program (EAP): free, confidential, 24/7/365 counseling and resources
• Business Travel Protection via Zurich Travel Assist
• Referral Bonus Program
• Location-specific benefits packages (including comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to the primary work location

Location

Standard working hours apply, with occasional flexibility required to attend syncs with the U.S. team.