Collections Coordinator

Overview

A national law firm with offices in all 50 states is seeking a Collections Coordinator to join their team. This position can be based in any of the firm's nationwide offices. The ideal candidate will have over 2 years of experience coordinating communications with clients regarding delinquent accounts, preparing and sending collection emails, supporting payment plan arrangements, researching and resolving issues by collaborating with billing and attorneys, and assisting with account reconciliations.

The role offers a friendly, business casual work environment with a competitive salary and a full benefits package, including Medical, Dental, Vision, 401K, PTO, Disability, Parental Leave, and Life Insurance. This is a full-time position with flexible options, including hybrid work opportunities.

Responsibilities

• Coordinate communications with clients about delinquent accounts
• Prepare and send collection emails
• Support payment plan arrangements
• Research, analyze, and help resolve account issues by coordinating with billing and attorneys
• Assist with performing account reconciliations

Qualifications

• Minimum 2 years of experience in collections and accounts receivable, preferably at a law firm
• Strong organizational, communication, and customer service skills with high attention to detail
• Ability to effectively interact with attorneys regarding accounts receivable
• Persuasive communication skills and ability to interact with employees and clients of varied backgrounds and responsibility levels
• Proficient computer skills in Outlook, Word, and Excel
• Experience with Legal Billing Systems, especially Aderant, preferred
• Familiarity with Collections, ARCS Software, Filesite, or iManage is a plus
• Knowledge of Appeals and Deductions processes
• Ability to work independently with minimal supervision and collaboratively as part of a team
• Ability to manage multiple projects and adapt to changing priorities
• Positive attitude, strong work ethic, and excellent attendance record
• Some college coursework in accounting preferred

Compensation & Benefits

• Salary range: $60,000 to $70,000 per year
• Actual salary will be based on skills, training, experience, and location
• Full benefits package including Medical, Dental, Vision, 401K, PTO, Disability, Parental Leave, and Life Insurance

Location

• Position available at any nationwide office
• Flexible work options including hybrid opportunities

This employer is an equal opportunity organization. No recruiter emails or telephone calls will be accepted.