Collections Coordinator

Overview

This role is responsible for managing and resolving account receivable balances within an assigned portfolio while ensuring timely and efficient collection of debts owed to the organization.

Responsibilities

• Communicate with customers via telephone and email about overdue payments in a friendly and professional manner, using tact and empathy to encourage payment while maintaining positive relationships.
• Encourage customers to make online payments via website portal and provide guidance navigating the system.
• Collaborate with internal teams to resolve billing discrepancies, address issues affecting collections, and meet monthly collection goals.
• Conduct account reconciliations to ensure outstanding balances are accurate in the accounting system and maintain accurate notes in customer accounts; resolve discrepancies or disputes quickly and efficiently.
• Review collections performance, overdue and aging receivables, and key metrics including Days Sales Outstanding (DSO), percent current, and bad debt reserves; track improvement opportunities, report results to management, and escalate problem accounts.
• Identify opportunities to streamline collections processes, improve efficiency, and enhance the customer experience.
• Stay current on regulatory changes to ensure collections practices follow legal requirements; file bankruptcy claims on local jurisdictions as needed.
• Maintain focus on preserving positive customer relationships and resolve issues and disputes amicably whenever possible.

Qualifications

• High school diploma/GED required; Associate’s Degree in a business-related field preferred.
• Minimum 2 years of Accounts Receivable and/or Business to Business Collections experience required.
• Demonstrated knowledge and experience in collection of project management jobs that include retainage and progress billings preferred.
• Strongly preferred: prior exposure to contract collection, including liens and coordinating with law offices on accounts.
• Previous customer service experience, preferably in a technical or service-oriented industry.
• Basic knowledge of fire protection systems and services is a plus, but not required (industry training will be provided).
• Exceptional organizational and communication skills; ability to manage multiple priorities.
• Excellent verbal and written communication skills, including ability to interact professionally with all levels of management.
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel.
• Self-starter who can adapt to fast-paced, changing business needs.
• Demonstrated ability to work effectively in a collaborative, team-oriented environment.
• Must be able to work a schedule supporting full time office hours Monday-Friday in the Mountain time zone.

Compensation & Benefits

• Pay range: $23.00/hour - $26.00/hour.
• The posted range reflects the anticipated hiring range for this position at the time of posting and is provided in accordance with applicable pay transparency laws. Actual starting pay will be determined based on job-related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations.
• Posted range reflects base salary only and does not include any applicable bonuses, commissions, overtime, or the value of employee benefits.
• Eligible employees may participate in benefit programs subject to plan terms and eligibility requirements.
• Most employee benefits start from the first day of employment, including:
  • Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
  • Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
  • Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
  • Career advancement potential within a growing organization

Location/Schedule

• US-Based Fully Remote position, supporting locations in multiple time zones.
• Must be able to commit to full time work schedule supporting office hours in the Mountain time zone.

Additional Information

• Drug-free workplace, equal opportunity employer, and ADA compliant.
• This organization operates according to the following core values: Put People First, Empower the Branches, Earn Customer Trust, Embrace the Challenge, and Act with Integrity.