Collections Manager

Overview

This is a senior individual-contributor role within the Revenue Accounting team, focused on accounts receivable (AR) and cash collections for a fast-growing SaaS business. The position drives cash collections, reduces days sales outstanding (DSO), and builds scalable collections infrastructure.

The ideal candidate operates independently, maintains audit-ready processes, and serves as the go-to expert and escalation point for collections across Finance, Sales, Legal, and DealOps. You will partner with the billing team to ensure invoice accuracy, while owning the end-to-end collections lifecycle from credit review through cash application, dispute resolution, and reporting.

Responsibilities

Collections & AR Lifecycle Management

• Own the AR aging cycle across the customer base; monitor outstanding balances, prioritize outreach, and drive timely collection of past-due accounts.
• Develop tailored collection strategies for key and high-risk accounts, including executive-level escalations and payment plan negotiations.
• Partner with Finance to forecast cash receipts and flag collection risk, reserves, and write-off candidates ahead of period close.
• Serve as escalation point and subject matter expert for collections; coach team members on best practices and establish outreach cadences and standards.

Cash Application & Reconciliation

• Manage end-to-end cash application, ensuring timely and accurate posting of bank deposits, wire transfers, ACH, and credit card payments to the subledger.
• Reconcile unapplied cash and clear exceptions in partnership with Treasury and Accounting so the AR subledger ties to the general ledger.

Credit Risk Assessment

• Perform credit reviews for new customers and establish and monitor credit limits to mitigate financial risk.
• Identify accounts with deteriorating payment behavior and recommend holds, terms changes, or other risk actions.

Dispute & Deduction Management

• Resolve payment disputes, credit memos, and refund requests within defined SLAs.
• Partner with Legal and DealOps on complex contract interpretations, and with Sales on customer relationship strategy for sensitive accounts.
• Track root causes of disputes and feed them back to billing and sales operations to prevent repeat issues.

Metrics & Reporting

• Develop and maintain AR dashboards tracking KPIs including DSO, collection effectiveness index, past-due percentage, aging trends, and unapplied cash.
• Provide regular reporting and insights on collections performance to Revenue Accounting and Finance leadership.

Billing Partnership & Cross-Functional Collaboration

• Work with the billing team to resolve invoice errors, contract mismatches, and amendments that delay payment; escalate systemic billing issues with the right context and urgency.
• Build partnerships with DealOps, Sales, Legal, IT, and Finance; communicate clearly with leadership on collections risk and cash performance.
• Maintain working knowledge of NetSuite and Salesforce-to-NetSuite data flows related to invoicing, payment terms, and customer records.

Process Optimization & Continuous Improvement

• Analyze collections and cash application workflows to identify bottlenecks and implement scalable, automated solutions that reduce manual effort.
• Lead initiatives with IT and Sales Operations to streamline quote-to-cash, including dunning, payment reminders, and customer self-service payment options.
• Create and maintain standard operating procedures (SOPs) for collections, cash application, and credit tasks; keep SOPs current as processes evolve.

Month-End Close & Compliance

• Complete collections and AR tasks on schedule, including journal entries for adjustments, reserves, and write-offs; support flux analysis on AR balances.
• Maintain audit-ready documentation and support external audit requests, including PBC samples and process walkthroughs.
• Ensure collections practices comply with ASC 606, SOX controls, and internal credit and revenue recognition policies.

Requirements

• 5–7 years of collections, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company, with a proven record of reducing DSO and past-due balances.
• Experience owning collections strategy for enterprise B2B accounts, including negotiating with customer finance and procurement teams and handling executive escalations.
• Strong working experience with NetSuite (AR, cash application, and customer records) and Salesforce-to-NetSuite data flows.
• Advanced Excel/Sheets skills, including XLOOKUP, pivot tables, and managing large data sets for reconciliation and aging analysis.
• Demonstrated experience identifying process gaps and implementing workflow improvements or automation.
• Strong cross-functional communication skills; comfortable engaging with Sales, Legal, and Finance leadership.
• Ability to work independently, prioritize competing demands, and guide or mentor others.

Preferred Qualifications

• Experience with usage-based or consumption billing models.
• Exposure to a SOX controls environment and internal audit processes at publicly traded companies.
• Experience with credit risk assessment and credit limit management for B2B customers.
• Experience with collections automation or AR tools and building AR dashboards.

Compensation & Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly internet reimbursement
• Monthly, quarterly, and annual social and team building events
• Anticipated base salary range: $121,000–$148,000 USD annually
• Compensation package may also include equity, and benefits

Location

• Remote within the U.S.
• Occasional travel could be required.