Senior Specialist, Outsourced Payroll (ADP WFN)

Overview

This role supports client payroll services, implementation, and related reporting. Responsibilities include ensuring payroll data accuracy in clients’ payroll systems, reviewing and processing payrolls to meet deadlines, providing payroll-related client support (including software support), and helping manage new client implementations.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing the accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters
• Maintain confidentiality of employee data
• Communicate detailed information accurately in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services for existing clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide timely, honest feedback to new hires/less experienced staff
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Stay current on local, state, and federal practices and laws

Qualifications

• 3 yrs relevant payroll experience required
• Bachelor’s degree or experience in lieu of degree
• CPP preferred
• Experience with ADP WFN software and implementation experience
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, apply new knowledge and skills in daily work, and share with colleagues

Compensation & Benefits

• Pay range: $55,000 to $91,500
• Actual compensation will depend on factors including skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs.
• A compensation and benefits package is offered to eligible employees.