Collections Specialist

Overview

Working within established guidelines and limits of approval, this role performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.

Responsibilities

• Follow standard operating procedures to contact customers via phone, fax, email, or standard letter to bring accounts to a current status.
• Complete system-assigned tasks within designated timeframes.
• Reconcile and apply customer payments posted on accounts.
• Monitor delinquent account status using the collector dashboard, ensuring high-priority tasks are completed.
• Research billing-related customer inquiries, including misapplied payments, and escalate more complex issues through appropriate channels.
• Identify issues and problem accounts impacting the portfolio and communicate systemic or recurring items to help prevent further delinquency.
• Process payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
• Engage management and/or sales as needed to expedite resolution of customer issues and/or outstanding receivables.
• Accurately and concisely document actions taken on assigned accounts in the system.
• Respond timely to requests and questions from Sales, Customer Service, Billing, and Controllership.
• Initiate or process write-offs, bad debt recoveries, and credit memos according to defined procedures and levels of authority.
• Perform other job-related duties as assigned or apparent.

Minimum Qualifications

• 2 years of collections or relevant experience required.
• Qualified candidates should reside within our Northeast area (PA, NJ, DE, MA, or WV) in order to be considered for this position.

Preferred Qualifications

• High School diploma or GED.
• Thorough knowledge and understanding of collections transactions and processes.

Compensation & Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage
• Health care and dependent care spending accounts
• Short- and long-term disability
• Life insurance and accidental death & dismemberment insurance
• Employee and Family Assistance Program (EAP)
• Employee discount programs
• Retirement plan with a generous company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO)

Location

Northeast area (PA, NJ, DE, MA, or WV).