Overview
This role involves managing collections activities for an assigned client portfolio to ensure timely payment of outstanding invoices and achievement of monthly cash collection targets. The position requires reviewing and analyzing Accounts Receivable Aging Reports, contacting past-due customers promptly, and executing escalation and service hold processes as necessary.
Responsibilities
- Manage collections for assigned client portfolio to meet monthly cash collection goals.
- Review and analyze Accounts Receivable Aging Reports.
- Contact past-due customers and execute escalation and service hold procedures as required.
- Perform customer account reconciliations, including through procurement portals such as Ariba and Coupa, to identify and resolve root causes of non-payment.
- Resolve billing and contract disputes in coordination with internal stakeholders to remove payment barriers while maintaining customer relationships.
- Maintain accurate and complete account records in Workday.
- Prepare Accounts Receivable and collections reports for the assigned portfolio as directed.
- Collaborate with cross-functional teams to improve operational efficiency, accelerate cash flow, and reduce Days Sales Outstanding (DSO).
- Provide backup support to colleagues and contribute to team projects and continuous improvement initiatives.
Required Qualifications
- 3–5 years of experience in collections, credit, or general accounting.
- Proficiency with an ERP system; Workday Finance strongly preferred.
- Solid working knowledge of the order-to-cash cycle and foundational GAAP concepts.
- Ability to review and interpret customer contracts related to financial obligations and payment terms.
- Experience reconciling customer procurement portals, including Ariba and/or Coupa.
- Strong written and verbal communication skills with the ability to engage internal and external stakeholders effectively.
- Proficiency in Microsoft Office, especially Excel and Word.
Preferred Qualifications
- Bachelor's degree in Business, Finance, or Accounting, or an equivalent combination of education, training, and relevant professional experience.
- 3–5 years of customer-facing or account management experience in a service-oriented environment.
- Prior experience in the software or professional services industry.
- Ability to manage competing priorities, work independently, and make sound decisions in a fast-paced environment.
Compensation & Benefits
- US Base Salary Range: $47,000.00 - $61,100.00
- Base pay offered may vary based on relevant industry and job-related skills, experience, geographic location, and business needs.
- The role may be eligible for a bonus plan, role-specific sales commission/bonus, and/or equity grants.
- Compensation will not fall below applicable local minimum wage requirements.
Location
Not specified.