Collections Specialist

Overview

A proactive Collections Specialist is needed to manage the accounts receivable lifecycle and drive timely payment resolution. This role involves analyzing aging reports, performing complex account reconciliations, and resolving billing disputes by collaborating with Sales, Billing, and Finance teams.

The ideal candidate is a strategic communicator who balances a customer-centric approach with a firm commitment to maximizing cash flow and maintaining meticulous financial documentation. Attention to detail, problem-solving skills, and the ability to thrive on month-end reporting and cross-functional collaboration are essential.

Responsibilities

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
• Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
• Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
• Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
• Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
• Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
• Maintain accurate documentation of customer interactions, payment commitments, and account status updates
• Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
• Assist with month-end activities and reporting related to collections and accounts receivable
• Provide professional and customer-focused communication while driving timely payment resolution
• Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

Requirements

• Bachelor's degree
• Experience in full-cycle collections and accounts receivable required
• Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred
• Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
• Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
• Strong Excel and reporting skills, including the ability to analyze large sets of financial data
• Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations
• Highly organized and extremely detail oriented with strong follow-through skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Ability to collaborate cross-functionally and build relationships across departments
• Strong problem-solving and critical-thinking abilities
• Consistently delivers results with integrity, professionalism, accountability, and sound judgment
• Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism
• Self-motivated with the ability to work independently while also contributing positively to a team environment

Compensation & Benefits

• Robust benefits package including health and dental insurance
• 401(k) plan with company match
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Employee Assistance Program offering free counseling 24/7/365, financial counseling, legal guidance, adoption assistance, and more
• 24/7 access to virtual medical care
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and community giving

Location

• Remote-first work environment with flexibility to work virtually or from office locations
• Headquarters located in Holmdel Township, New Jersey, with offices available for collaboration, training, and team building
• Employees located across over 30 states and 7 countries

Additional Information

• The organization is an equal opportunity employer committed to building a diverse and inclusive workplace.
• Artificial intelligence tools may be used to support parts of the hiring process, but final decisions are made by humans.
• Salary estimates from external websites may not reflect the actual salary range for this position.