Collections Supervisor

Overview

This role leads a small Collections team to maximize cash collection, reduce overdue debt, resolve customer disputes, and support the organization’s financial objectives. Reporting line: Collections Team Lead.

Responsibilities

• Manage, coach, and develop a team of Collections Specialists.
• Monitor collection performance, aged debt, and cash targets.
• Support team members with escalated and high-value accounts.
• Drive timely collection of outstanding receivables while maintaining positive customer relationships.
• Lead resolution of business disputes by partnering with customers and internal stakeholders, including Sales, Finance, Billing, Customer Success, and Legal, to reach commercially appropriate solutions.
• Serve as the main escalation point for complex collection and dispute cases.
• Identify and mitigate bad debt risks and recommend recovery actions where required.
• Produce regular reporting on collections performance, disputes, and account risk.
• Continuously improve collections processes, controls, and operational efficiency.
• Ensure compliance with company policies and contractual obligations.

Requirements

• Team leadership and people management.
• Fluent English language.
• Credit control and collections expertise.
• Business dispute resolution.
• Negotiation and stakeholder management.
• Strong communication and problem-solving skills.
• Analytical and results-driven mindset.

Preferred Qualifications

• Not specified.

Compensation & Benefits

• Compensation: EUR 30000 - EUR 34000 - yearly
• Flexible Leave Paid Time Off policy and remote working opportunities
• Global Wellbeing Days and other benefits
• Growth opportunities with tools and guidance to focus on what matters

Location

• Not specified.

Additional Information

• This role may require security clearance for customer projects and access to sensitive (customer) data. After accepting an offer, background checks may be requested, subject to applicable local laws. Security checks may require disclosure of personal information, including criminal record declaration, right to work, personal identification, and work history, handled according to local privacy laws.
• Equal opportunity statement: Hiring decisions are based on skills, qualifications, and current business needs. People who are pregnant and/or parents-to-be are encouraged to apply.
• A safe and inclusive working environment supported by Employee Resource Groups.