Credit Administrator

Overview

This remote Credit Administrator role supports credit and collections for an assigned base of accounts within the organization’s National Support Center (NSC). Applicants may be based anywhere in the United States.

Pay for this position is between $22 and $24 per hour.

Responsibilities

• Handle all aspects of the credit and collections process for an assigned base of accounts.
• Foster and cultivate strong relationships with internal and external customers to support their needs and improve satisfaction.
• Prepare credit approval packages for submitted applications, annual review, job accounts, and credit line increases.
• Understand and interpret credit bureau reports and business credit reports.
• Respond promptly to reference requests on existing customers.
• Assist in the credit analysis and credit approval process.
• Assist in collateral issues.
• Maintain precise and up-to-date credit and collection files to support compliance and operational efficiency.
• Keep detailed electronic notes for each customer interaction, ensuring comprehensive tracking of communication and follow-up actions.
• Participate in team-based initiatives within the Credit Department.
• Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness.
• Review over-credit-limit reports to begin analysis of customers requiring credit line increases.
• Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity.
• Conduct collection calls on overdue accounts to manage and reduce the aging portfolio as needed.
• Reconcile customer statements/billings and provide invoice documents to customers as requested.
• Accurately process refunds of credit balances.
• Utilize various technology platforms to troubleshoot payment application issues and communicate effectively to resolve.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by the immediate supervisor and other management as required.

Requirements

• 1 or more years of experience in customer service.
• Read, write, speak, and understand English.
• Proficiency with basic math, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

Preferred Qualifications

• Possession of or working towards a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM).
• Wholesale distribution experience.
• Proficiency in Eclipse software.
• Strong accounting/mathematical ability and experience.
• Ability to achieve and maintain an understanding of credit laws utilized to collect Accounts Receivable, including lien laws, payment bonds, Miller Act, Little Miller Acts, promissory notes, letters of credit, and joint checks.
• Results orientation focused on attaining goals and objectives.
• Proficiency with Microsoft Office for email communication and reviewing reports and documents.
• Strong customer service and interpersonal communication skills.
• Strong written and verbal communication skills.
• High accuracy and attention to detail.
• Ability to handle sensitive information with confidentiality.
• Ability to build and maintain positive working relationships with customers, vendors, and co-workers.
• Ability to research, analyze data, and solve problems.
• Excellent organizational skills, including the ability to prioritize work and multitask.

Compensation & Benefits

• Pay: $22–$24 per hour.
• Profit-Sharing Program with an opportunity to earn a direct share of annual profits.

Benefits for full-time team members working 30 or more hours per week:

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

Benefit offerings may differ for teammates employed through an intern program.

Location

Remote position. Applicants may be based anywhere in the United States.

Workplace & Screening

• Equal Opportunity Employer.
• Reasonable accommodations are available for qualified individuals with disabilities.
• Drug-free workplace: employment is contingent upon pre-employment drug screening and successful completion of a criminal background investigation subject to applicable federal, state, and local laws.