Credit and Collections Associate

Overview

This is a fully remote role.

The Credit & Collections Associate manages customer accounts by evaluating credit applications, monitoring outstanding balances, and ensuring timely collection of payments. This position helps maintain healthy financial operations by reducing credit risk and supporting accurate account management.

Responsibilities

• Review and process credit-held orders to ensure timely resolution
• Respond promptly to customer inquiries via phone and email
• Investigate claims and process debit, credit, or denial adjustments
• Research and resolve customer account inquiries
• Build and maintain positive customer relationships
• Maintain accurate account records and payment histories
• Analyze account activity and credit exposure for informed credit decisions
• Assist with account maintenance and documentation for write-offs
• Assess customer financial information to evaluate risk
• Negotiate payment arrangements and reconciliations
• Collaborate with customers to resolve outstanding balances
• Recommend collection strategies such as payment plans or shipment holds
• Escalate complex issues to management when necessary
• Stay updated on relevant technology and best practices
• Support additional projects as business needs evolve

Requirements

• High school diploma or equivalent
• Experience in collections, accounts receivable, customer service, or related fields
• Strong verbal and written communication skills
• Customer-focused with ability to build productive relationships
• Ability to manage multiple priorities in a fast-paced environment
• Intermediate Excel skills and proficiency with Outlook (SAP experience is a plus)
• Familiarity with credit, collections, and financial account management
• Knowledge of credit and bankruptcy regulations preferred
• Strong organizational skills with effective follow-up and tracking
• Availability to work Monday through Friday, 8:30 AM to 5:00 PM EST

Compensation & Benefits

• Salary range: $40,000 to $42,000 per year
• Additional annual compensation may be awarded based on company results at the company’s discretion

Equal Opportunity Statement

This employer is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.