Credit Collections Assistant

Overview

This is a temporary, project-based hourly role in the Collections department. The position involves fully remote work, with all necessary equipment provided to support a productive and comfortable work environment.

Hours of Operation:

• Monday–Friday, 7am–9pm CST
• Rotating Saturday, 8am–5pm CST

Reports to: Director of Credit & Collections

Responsibilities

• Conduct daily collection calls using the lockout report.
• Document detailed notes for all collection calls and enter them into the collection screen in Smart Trac.
• Review past-due clients for reinstall and send approvals to Customer Service Representatives to support installation.
• Review client logs to determine whether a lockout credit should be assessed.
• Review tow bills and service site notes to determine whether a tow bill should be credited.
• Perform special billing investigations for difficult issues, including making determinations and resolving disputes.
• Handle difficult credit/collection problems referred by Customer Service Representatives.
• Monitor customer account balances and initiate collection procedures for customer services.
• Ensure credit collection policies align with sound business/financial practices and comply with City, State, and Federal rules and regulations.
• Coordinate and record field collection activities of Customer Service Representatives and Service Centers.
• May handle correspondence and claims related to bankruptcies and estates.
• Coordinate acknowledgment of refunds, customer notifications, and account reconciliation.
• Compile data required for transfer of accounts to a collection agency.
• Assist in compiling monthly information for reports of delinquent account collections and bad debt write-offs (as needed).
• Serve as a liaison for contracts with vendors for collection accounts receivable and other collection agencies.

Requirements

• Three (3) years’ experience as a Customer Service Representative or Collections, or a position involving the extension of credit and collection of delinquent accounts.
• Knowledge of modern office procedures, methods, and computer equipment.
• Knowledge and understanding of automated systems and procedures for bill collection and follow-up.
• Ability to interpret customer billing records.
• Ability to determine and resolve billing errors with customers.
• Effective written and oral communication skills, including ability to work with customers to resolve billing and credit problems.
• Ability to work under pressure and sometimes with difficult and abusive customers.
• Ability to work independently using judgment and analytical skills to resolve problems and discrepancies.
• Ability to maintain physical condition appropriate for assigned duties, including the ability to sit for extended periods and operate office equipment.
• Ability to communicate with others and assimilate and understand information consistent with essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions consistent with essential job functions.

Preferred Qualifications

• Associate’s degree in business or related field (preferred); a combination of relevant experience and formal education will be considered.
• Bilingual proficiency in English & Spanish (highly preferred).

Compensation & Benefits

• Hourly, temporary/project-based position.
• Comprehensive health plan including medical, dental, and vision coverage.
• 401(k) retirement plan with a generous company match.
• Other fringe benefits, including Birthday & Anniversary bonus, company-wide discounts, legal services, and short- & long-term disability (details as provided).

Location

• Fully remote position (equipment provided).
• Schedule is based on CST time zone.