Credit & Collections Supervisor

Overview

This role leads credit and collections efforts for customers within an assigned area, ensuring compliance with organizational policies and procedures. You will manage a collections team, oversee escalation of at-risk accounts, and coordinate with internal partners to drive timely revenue recovery.

Responsibilities

• Provide day-to-day direction for the collections team, including training and coaching
• Monitor collector work expectations through regular checks
• Guide collectors on alternative/creative methods of collecting
• Facilitate communication with the Field Support Team and other internal teams as needed
• Handle at-risk and escalated customer accounts
• Identify risk accounts and track collection status through account reviews; escalate as necessary
• Answer incoming customer calls
• Make lien notice recommendations to the Team Leader, Field Collections Support
• Participate in monthly calls to share information on at-risk accounts
• Support the Collections team as backup through cross-training on multiple functions
• Support the Credit Supervisor in monthly update meetings
• Perform other duties as assigned by the Credit Supervisor

Requirements

• 3–5 years collection experience, preferably in business to business collections
• Previous experience with a complex regional or national company with multiple locations
• Knowledge of the general credit process and analysis of accounts-at-risk
• Extensive knowledge of fair debt and collection management
• Strong knowledge of state commercial laws and legal lending methods
• Experience guiding large teams (10+ employees) on a day-to-day basis
• Commitment to excellent customer service and professional phone etiquette
• Excellent written and verbal communication skills, including with Sales functions
• Ability to handle dispute resolution, including working with irate/dissatisfied customers
• Experience with Microsoft Excel or other spreadsheet applications
• Comfortable working with and influencing senior management
• Developed negotiation skills

Preferred Qualifications

• Equipment rental industry experience
• Relevant credit and collections certification
• Previous experience with lien process

Compensation & Benefits

Base Pay Range: 67,646.00 - 93,013.80

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

The employer provides a comprehensive benefits package for full-time employees, including:

• Health, Dental, Vision, Life Insurance
• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
• Leading wages
• Tuition Reimbursement
• RRSP Matching
• Tool and Boot Allowance
• Career development and advancement
• Employee Assistance Program

Location

Quebec (French/English fluency required).