Dealership Contracts Administrator

Overview

This role supports dealership operations through administrative, accounting, and customer service responsibilities on the Dealer Mechanical Services team. The position involves activating, processing, and canceling vehicle service product contracts while maintaining accuracy, compliance, and strong customer service.

Location: Remote (PST work hours)

Target Hiring Range: $20.00/hr

Responsibilities

• Activate, process, and cancel vehicle service product contracts
• Provide timely customer service and issue resolution for dealerships and internal partners
• Manage ServiceNow inquiries and handle phone support while meeting established service level agreements
• Complete accounting and reconciliation activities, including:
  • Product statements
  • Bank reconciliations
  • GL processing
  • Month-end tasks
• Review cancellation packets and claims for accuracy and compliance
• Support product provider submissions and reporting requirements
• Assist with cross-training, provide backup coverage, and help develop junior team members
• Participate in department projects and continuous improvement initiatives

Requirements

• Basic knowledge of accounting principles, including reconciliations, general ledger processing, AR & AP
• Experience managing high-volume transactions while maintaining accuracy and meeting deadlines
• Proficiency with Microsoft Excel, Outlook, and business systems
• Ability to independently research and resolve customer, accounting, or operational issues
• Experience reviewing contracts, financial documents, and customer records for accuracy

Preferred Qualifications

• Dealership accounting, F&I, service contract, warranty, or ServiceNow experience

Compensation & Benefits

• Full compensation range: $19.25–$28.85/hr
• Actual compensation will be determined based on experience, skills, job-related knowledge, and geographic location.
• Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.

Benefits include:

• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Location

Remote (PST work hours)

Additional Information

• High School graduate or equivalent; 18 years or older required
• Drug-free workplace
• Equal Employment Opportunity employer
• Reasonable accommodations may be made to enable individuals to perform essential functions