Director of Billing and Collections

Overview

The organization is seeking a strategic and results-driven Director of Billing & Collections to lead and optimize global end-to-end Order-to-Cash (O2C) operations. This role oversees customer invoicing, collections, accounts receivable, and dispute resolution across all entities.

This position partners with Finance, Sales, Corporate Engineering, and Deal Desk to drive core system initiatives, streamline billing workflows, and ensure complex deal structures transition smoothly from contract to cash. You will also collaborate with the Revenue Accounting team during the monthly close cycle.

The role manages and scales a high-performing hybrid team of onshore and offshore resources, balancing financial governance with exceptional customer experiences.

Responsibilities

• Team Leadership & Offshore Management

  • Lead, mentor, and scale billing and collections teams, including AR accountants across onshore and offshore locations.
  • Foster a performance-driven, customer-centric culture that maintains strong financial control and high-quality customer touchpoints.

• Cross-Functional Sales Partnership & Deal Desk Alignment

  • Partner with Sales leadership and Account Executives to support collection efforts and resolve billing disputes efficiently.
  • Work with Deal Desk and Legal during contract negotiations and signing.
  • Use established sales relationships to turn sensitive collection discussions into positive customer touchpoints that protect long-term account value.

• Revenue Accounting & Monthly Close Partnership

  • Partner with the Revenue Accounting team to support the monthly financial close cycle and ensure timely billing cutoff.
  • Provide accurate monthly reporting, bad debt reserve assessments, and unapplied cash reconciliations to support smooth financial reporting and audit readiness.

• Billing Operations, Invoicing & Revenue Compliance

  • Oversee the accuracy, timeliness, and completeness of customer billing streams across SaaS subscriptions, usage-based models, and enterprise contracts.
  • Ensure billing workflows and transaction flows comply with revenue recognition standards (ASC 606 / IFRS 15) and regional/international tax requirements.
  • Supervise resolution of complex billing inquiries, unapplied cash, and escalated customer account discrepancies.

• Credit & Collections Strategy

  • Direct global collections strategy to maximize cash recovery while preserving key customer relationships.
  • Analyze delinquent accounts, bad debt trends, and aging profiles; implement targeted strategies to minimize write-offs and allowance reserves.
  • Drive automated cash application and automated collection escalation workflows.

• Process Optimization & Systems Initiatives

  • Streamline Order-to-Cash processes by identifying bottlenecks, removing manual interventions, and establishing best-in-class workflows across global operations.
  • Partner with Corporate Engineering (IT), Finance Systems, and Product teams on system architecture initiatives, including strategy, design, testing, and deployment for billing platform enhancements, revenue engines, and collection tools.
  • Maintain robust internal controls (SOX compliance where applicable) and lead internal and external financial audit preparations.

Requirements

• 10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations, including at least 5 years in a managerial or directorship role overseeing global O2C functions.
• Bachelor’s Degree in Finance, Accounting, Business Administration, or equivalent operational experience required (Master’s or CPA preferred).
• Strong experience collaborating directly with Revenue Accounting and Finance teams to support month-end close processes, AR reconciliations, and revenue recognition compliance.
• Proven track record managing and scaling offshore teams, third-party BPO vendors, or global shared service centers with high standards of operational quality.
• Deep experience partnering with Deal Desk and Legal to structure commercial terms that balance sales speed with billing operational feasibility.
• Hands-on leadership experience partnering with IT/Corporate Engineering on major finance system initiatives (e.g., Salesforce, Workday).
• Demonstrated ability to map, streamline, and automate manual order-to-cash workflows into scalable, automated global operations.
• Strong understanding of working capital optimization, AR accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles.
• Exceptional communication, negotiation, and stakeholder management skills, with the ability to build consensus across cross-functional teams and executive leadership.

Preferred Qualifications

• Master’s Degree or CPA

Compensation & Benefits

• Flextime and recognition for autonomous work
• Flexible time off with learning and development opportunities
• Comprehensive onboarding program and leadership training
• Medical, dental, and vision: company-paid, with 100% employer paid options and 90% coverage for dependents
• FSA and HSA
• 401k match
• Telehealth options, including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools
• Bonusly and peer-nominated awards

Compensation:

• For candidates in the United States, good faith salary ranges estimate for this role:
  • Zone 1: $0 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA
  • Zone 2: $0 USD Applicable for: All other US locations
• International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process.
• Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance.
• In addition to base salary, the total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Location

United States (salary zones vary by state/region as listed above). International compensation varies by location and will be discussed during the hiring process.