Enterprise Merchant Underwriter

Overview

This role supports portfolio management through periodic reviews of high-exposure merchant relationships. Responsibilities include collecting necessary information for advanced financial analysis and risk-based due diligence, producing written findings for senior management, and coordinating with internal stakeholders and external parties (including sales partners and business owners). The position also supports workout activities for adversely rated merchants.

Advanced underwriting experience in the Payments industry will be given preferred consideration.

Responsibilities

• Conduct periodic credit reviews within an assigned portfolio and document results in narrative form using processing models, metrics, and detailed financial analysis; provide verbal and written recommendations to management consistent with risk appetite.
• Perform financial analysis and prepare Credit Risk Assessments for existing merchants, including detailed recommendations and risk mitigation strategies.
• Analyze high-exposure merchants with varying risk dependencies and credit quality across diverse business types and processing environments.
• Execute credit policy-driven collateral strategies to minimize losses, including implementing reserves, sourcing letters of credit and/or administering funding holds.
• Communicate effectively with merchants, sales representatives, internal departments, and management to obtain financial information and supporting documentation needed for merchant and/or applicant reviews.
• Provide Approval Authority support for sign-off requests from teammates that are above their authority but within yours.
• Help train and coach underwriting team members.
• Ensure service level agreements are met.
• Monitor the phone queue, handling inbound calls and making outbound calls to sales partners and merchants.
• Review and recommend updates to department policies and procedures based on changing industry trends or process adjustments.
• Work with other ERM Department personnel to support enhanced due diligence reviews and to obtain historical data and feedback for assigned accounts.
• Perform other duties as assigned by Portfolio Management leadership.

Requirements

• Bachelor’s Degree in Business, Finance, Accounting (or equivalent combination of education and work experience).
• Minimum 2 years of Financial Analysis experience in the Payments industry or similar financial services field.
• Minimum 5 years of experience in a commercial underwriting environment or analyzing financial data.
• Minimum 2 years of Sales Relationship management experience (highly preferred).
• Ability to effectively interpret and apply key financial indicators to make business decisions.
• Excellent conflict resolution skills and emotional intelligence to manage relationships with merchants, internal staff, and external customers (agents, vendors, and key business partners).
• Comfort and confidence handling a position of authority when making underwriting decisions, including exercising accurate judgment in interactions with sales partners and merchants over the phone and through email.
• Ability to multitask, prioritize, and manage combinations of relationships with merchants, internal staff, and external customers (agents, vendors, and key business partners).
• Strong critical thinking, troubleshooting, and problem-solving skills, with the ability to independently solve problems using data.
• Excellent oral and written communication skills, with the ability to communicate effectively with all levels of staff, management, vendors, sales agents, and merchants.
• Team-oriented mindset with a positive attitude and enjoyment working with and for others.
• Ability to adapt priorities for peak periods to maintain consistent service levels for sales partners and merchants, and to work a flexible schedule in support of departmental needs.

Preferred Qualifications

• Advanced underwriting experience in the Payments industry.

Compensation & Benefits

• Salary Range: $75,000–$81,000
• Pay within this range varies by work location and on job-related knowledge, skills, and experience. Salary expectations and full total rewards are discussed throughout the interview process.

Benefits include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Note: Sponsorship is not available for current or future work authorization.

Location

• Remote

• Travel Requirements: Up to 5%