Credit- Past Due Collections Specialist III

Overview

This remote role is responsible for Credit-Past Due Collections and Accounts Receivable. The specialist manages complex collections activities, resolves non-standard deductions and chargebacks, performs complex cash application, and partners across departments to address billing and shipping issues. This position also serves as the first escalation point for Collections Specialists I and II and provides backup support.

Responsibilities

• Manage collections for an assigned portfolio of complex accounts, including retailer-specific portals, terms, and compliance requirements.
• Research and resolve deductions and chargebacks (shortages, pricing, promotional, RMA, compliance); dispute or adjust items within assigned approval authority and escalate amounts above authority.
• Establish credit lines for new accounts and make adjustments for existing accounts in accordance with company policies.
• Reconcile customer accounts and prepare statements of account upon request.
• Release and approve orders for shipment based on account status.
• Partner with Routing & Logistics, EDI, Sales, and Customer Service to resolve root causes of recurring billing and shipping issues.
• Serve as escalation point and backup for Specialist I and II team members; assist with training on procedures and team workflows.

Requirements

• High school diploma or equivalent; college-level accounting coursework preferred.
• 3 to 5 years of credit, collections, or accounts receivable experience.
• Experience with retailer deductions and vendor portals.
• Strong Excel skills, including formulas, VLOOKUP, pivot tables, and reconciling data from multiple sources; company-developed Excel test required.
• Experience with Microsoft Dynamics 365 Finance & Operations.
• Experience with retailer, dealer, and payment portals (such as Esker).
• Ability to use company-approved AI tools (such as Microsoft Copilot and Claude) in accordance with the company’s AI policy, including protecting confidential data and verifying output before relying on it.
• Ability to independently set daily priorities within a defined portfolio and escalate exceptions outside approval authority.
• Ability to achieve collection results without jeopardizing customer relationships.
• Clear written communication with customers and internal departments.
• Ability to work effectively in a team environment.
• Willingness to conduct oneself in accordance with the company’s Core Values.

Compensation & Benefits

Not specified in the provided job description.

Location

Remote position. A reliable internet connection is required.

• Regularly required to maintain communication on telephone via headset
• Sit for extended periods
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift, push, pull, or carry up to ten (10) pounds

Reporting

Reports directly to the Credit Supervisor.