Finance Operations Associate

Overview

This role supports the day-to-day finance operations needed to keep customer billing efficient and accurate, while also providing reliable support for month-end reporting and statutory requirements.

The organization can currently only accept applications from candidates that are located and have long-term working rights in the UK.

Responsibilities

• Own invoicing, payables, and collections end-to-end to ensure customers are billed efficiently and with strong cash control
• Support month-end and reporting, including:
  • Reconciliations
  • Revenue review
  • Gathering information required for statutory accounts, audit requests, and VAT returns
• Ensure invoicing is accurate with minimal rework and clear collaboration with Sales and Customer Success
• Maintain an up-to-date view of amounts owed in and out across UK and US entities
• Help drive improvements in Days Sales Outstanding (DSO) over time
• Support reliable month-end by:
  • Completing reconciliations accurately and on time
  • Flagging escalations early
  • Contributing to month-end, revenue review, and statutory reporting
• Help build solid, scalable finance operations, including:
  • Controlled processes (e.g., supplier onboarding, bank detail checks, payment run approvals)
  • Audit-ready documentation
  • Increasing automation inside Rillet (ERP) and Ramp (spend management)
  • Improving process notes and operational practices

Reporting Line

• Reports to Ryan, Interim Finance Director (while Eimear, Finance Director, is on leave)
• Works closely with Charlotte, Financial Controller, who owns the close

Requirements

• Experience handling both AR and AP, including raising invoices, managing billing queries, chasing payments, and/or paying suppliers
• Prior experience serving as the #1 point of contact for customers or suppliers on billing and payments
  • Ability to be firm about overdue balances without damaging relationships
  • Ability to keep Sales, Customer Success, and budget holders informed
• Experience supporting month-end (e.g., bank or ledger reconciliations)
• Day-to-day finance systems experience (e.g., NetSuite, Rillet, Xero, Ramp or similar) with the ability to learn new tools quickly
• Strong contract review skills to determine what should be invoiced, when it should be invoiced, and what is unclear; ability to partner with Sales and Customer Success to resolve issues
• Ability to identify repetitive manual work and improve it (e.g., via better spreadsheets, automation, or AI)

Preferred Qualifications

• Experience with SaaS contracts or subscription billing
• Experience supporting VAT returns, US sales tax, revenue reporting, or audit requests
• Experience in a multi-entity (UK/US) business with multi-currency invoicing

Compensation & Benefits

• Salary: £45,000 + equity at IC2 for a candidate based in the UK
• The salary is benchmarked for UK-based candidates; applicants can indicate in their application if the salary does not match what they are looking for.

Location & Work Arrangement

• Office hubs in London and Boston, plus no-office hubs in several European countries
• Choice-first work approach with the option to work fully remotely from Day One even if located near an office hub

Hiring Process

• 2 interview stages totalling around 2.5 hours over 2 weeks
• Includes some prep for a task

Start Date

• As soon as you can start

Additional Notes

• The organization encourages applicants to apply even if they do not meet every point in the requirements and preferred qualifications.
• This role is not primarily aimed at candidates looking mainly for formal accounting training or a pathway to becoming ACA-qualified, and it is not focused solely on month-end close ownership or technical accounting. The role combines hands-on finance operations with reporting support.