Financial Aid Officer

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Posted Sep 3, 2026

Remote · US Full Time

Est. $42K – $58K/yr

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Overview

This online/remote Financial Aid Officer role reviews student financial aid eligibility documentation and prepares accurate financial aid award packages for prospective and current students. The position ensures compliance with state and federal regulations, audit requirements, and institutional policies.

The Financial Aid Officer reports directly to the Manager, Financial Aid Processing and Awarding. This position does not have direct reports.

Responsibilities

Processing and Awarding (45%)

Implement financial aid policies as directed, ensuring compliance with state and federal regulations, audit requirements, and institutional policies.
Review financial aid applications and eligibility documentation submitted by students to determine eligibility for financial aid awards.
Complete verification according to established federal regulations, including quality assurance and comment (C) code resolution.
Enter information into the student information system and communicate with admissions and advising team members to obtain missing documentation needed to complete the financial aid application.
Maintain minimum weekly award package completion rates as defined by Student Financial Aid leadership.
Maintain accurate knowledge of the organization’s products and services.
Stay current in the financial aid field through professional development (workshops, conferences, state and regional associations, and coursework).
Ensure accurate and effective representation of the organization and follow through with prospective students, enrolled students, business community members, and high school officials.
Work effectively with all employees—particularly admissions and advising—and maintain a professional image at all times.

Record Keeping/Documentation (45%)

Prepare financial aid award packages based on documentation submitted.
Follow processes and procedures that streamline awarding and delivery of aid programs.
Review and certify private loan applications on a weekly basis, ensuring accurate and timely tracking and documentation.
Accurately track financial awarding to ensure timely approval and payment.
Maintain eligibility to access the National Student Loan Data System (NSLDS), as defined by the US Department of Education. To maintain access to NSLDS, one must not have defaulted on any student loan in the past, be in default currently, or have issues with access to NSLDS in the future.

Other (10%)

Attend and participate in team and SFA department meetings to obtain and share information.
Participate in lean processes and strategic planning activities.
Perform other duties as directed, requested, or assigned.
Support and contribute toward the organization’s commitment to diversity, equity, and inclusion.
Embrace the spirit of the organization’s mission and vision in daily activities.
Follow the US Department of Education Program Integrity Rules: postsecondary institutions participating in student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

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Requirements

Associate degree in Accounting, Business, Finance or related field; Bachelor’s degree preferred.
Minimum of one to three years of relevant experience and/or training, or equivalent combination of education and experience, preferably within a financial aid, finance counseling, or loan processing environment.
Strong interpersonal, written, and verbal communication skills.
Excellent organization and time management skills, with the ability to prioritize and manage multiple demands with minimal supervision; maintain records and files with precision and accuracy.
High level of professionalism and telephone etiquette.
Excellent customer service skills.
High aptitude for math.
General knowledge of the higher education industry preferred, but not required.
Proficiency in Microsoft Office Suite, with emphasis on Outlook, Word, Excel, and PowerPoint.
Working knowledge of financial software, CampusNexus, preferred.
Strong command of the English language, in both oral and written form.

Compensation & Benefits

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role.