Funding Operations Specialist

Overview

This role is part of the Paymode Operations team and focuses on processing outbound supplier payments within a business-to-business payment network. The specialist will handle domestic and foreign payment exceptions, manage and adjust check payments, respond to international payment inquiries, support inbox operations, and complete critical daily processing for bank partners, external clients, and internal stakeholders. Timely completion of processing and client communication is essential.

Responsibilities

• Develop a strong understanding of Paymode payment processing, funding methods, client trends, and business needs
• Prioritize payment processing and client satisfaction in every assigned task
• Collaborate with team members on innovation, process improvements, and problem-solving
• Use a sense of urgency during critical processing to help ensure payments are delivered on time
• Analyze and assess client payments and funding, providing succinct and clear communication internally and externally
• Perform additional ancillary tasks as needed
• Support operational coverage by working 10:30am – 7:30pm, with occasional support from 8am – 5pm EST

Requirements

• Prior experience in Treasury, Cash Management, Operations, or Banking
• Strong collaboration skills and a positive attitude, especially during urgent or critical tasks
• Ability to analyze situations, learn new skills, and engage in problem-solving with teammates
• Comfortable multitasking and learning multi-disciplinary skills
• Detail-oriented and organized, with the ability to make decisions quickly based on known deadlines and client needs
• Strong verbal and written communication skills and customer service orientation
• Ability to conduct self-guided research using internal tools, phone, and email
• Ability to identify, improve, and follow existing policies and procedures consistently
• Willingness to adapt to positive change in a dynamic, growing environment
• Proficiency with Microsoft Office Suite, especially Excel

Education & Experience

• Bachelor’s degree in Accounting, Finance or Economics preferred but not required
• CTP, CPA, or MBA a plus

Compensation & Benefits

• Not specified in the provided job description

Location

• Not specified in the provided job description