General Ledger Support Specialist

Overview

This is a full-time, fully remote role (U.S. only). Work can be performed from home or the employee’s location of record within the U.S., with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement may change based on business needs and individual performance, which could include adjustments to on-site requirements or schedule expectations.

The Technical Operations Support Specialist I delivers high-quality technical support for the organization’s growing suite of applications, specifically General Ledger. This role resolves complex client issues and supports internal departments by addressing escalated technical concerns.

Responsibilities

• Provide technical support by troubleshooting software and hardware issues using remote tools.
• Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, ensuring timely follow-up and resolution.
• Support clients in modification requests (based on the support team), including Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
• Document all interactions across the full life cycle and identify recurring issues or trends.
• Collaborate with internal teams to resolve complex issues and improve software performance.
• Share knowledge and support team learning across the organization.
• Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
• Communicate clearly with both technical and non-technical users.
• Represent the team in client interactions, events, and meetings.
• Effectively switch between multiple communication and tracking systems.
• Remain flexible to business needs, including varying shifts and project support.
• Continuously build expertise in applications and help ensure quality and performance standards are met.

Requirements

• 3+ years’ experience in a customer service role; experience in a help desk/technical support role preferred.
• Bachelor’s degree required.
• Intermediate MS Office skills, especially Excel (import data, Pivot Tables, and VLOOKUP).
• Strong oral and written communication.
• PC hardware/software experience including installation, maintenance, and training end users.
• Ability to learn new software and desire to continue learning.
• Ability to analyze data for high-level problem resolution.
• Technical aptitude to learn database tools, such as SQL, or other software or internal tools.
• Strong mathematical skills for report calculations, accruals, General Ledger, etc.
• Prior experience with payroll concepts is required.
• SQL Basic Knowledge.
• Experience with General Ledger concepts/accounting/reconciling journal entries.
• Understanding of cost and labor allocations.

Preferred Qualifications

• Experience with Lean Six Sigma.
• Experience with journal entries and Accounts Payable.

Compensation & Benefits

• Base pay range: $41,400 - $65,000 /yr (base pay offered may vary based on job-related knowledge, skills, and experience).
• Full range of benefits is available (details provided separately).
• Benefits and perks include: medical, dental, vision, life, disability, and a 401(k) match.
• The role also includes perks that support you, your family, and your finances, and the organization supports career development.

Equal Opportunity

The employer is an equal-opportunity employer and is committed to full inclusion of all individuals. Reasonable accommodations are available for applicants and employees with disabilities in the application and interview process.