HCM Payroll Analyst, HRScale

Overview

This position serves as a trusted advisor and client service professional, providing timely and accurate advice on payroll compliance and delivering payroll solutions that positively impact the client’s business and support client retention. The role troubleshoots issues, educates clients, develops partnerships with stakeholders, and helps build an environment that reflects the care and value of the client relationship.

The position also develops, coaches, and mentors payroll team members, and identifies, develops, recommends, and implements process improvements to improve the efficiency and effectiveness of accurate and timely payroll delivery and related services.

Responsibilities

• Facilitate change in a matrix environment to benefit clients and internal teams.
• Execute client relationship strategy focused on accurate and timely delivery of payroll services for Workday clients across various client company structures and in multiple states/localities.
• Collaborate with Payroll Project Managers, Senior HCM Analysts, and internal Workday technology groups to implement client-specific enhancements related to payroll processes.
• Onboard and maintain assigned clients with various client company structures and in multiple states/localities for payroll and related services, ensuring accurate and timely implementation.
• Assess payroll needs and identify and recommend payroll service solutions that streamline or enhance payroll service delivery based on market/industry trends.
• Act as a quality analyst/control for payroll processing procedures within an assigned book of business, including balancing audits and identifying efficiencies.
• Conduct ongoing review of the assigned book of business for financial health as it relates to Co-Employment relationships.
• Serve as a subject matter expert in federal, state, and local payroll administration laws, regulations, and best practices.
• Support process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
• Analyze payroll data provided by clients for accuracy and completeness; input and balance payroll data accurately; process payroll; review/analyze payroll reports for accuracy; and distribute reports to clients on time.
• Serve as a mentor, subject matter expert, and knowledge resource for Service Operations Workday personnel.
• Participate as an active contributor in ongoing book of business meetings with key internal partners to share tactical and strategy opportunities and incorporate them into payroll and human resources service delivery.
• Travel to client worksites to participate in client meetings, deliver training, discuss recommendations for improvement, and/or answer questions to address client needs and support client perception of service value.
• Support client satisfaction indicators through quality service checks among clients and service observations performed by a supervisor.
• Participate in testing of new payroll processes and enhancements.
• Demonstrate effective business communication skills (oral and written) to facilitate service and service recovery with clients.
• Participate in client meetings via phone and in person when necessary to support client perception of value derived from payroll services.

Qualifications

• High School Diploma or equivalent is required; Bachelor’s Degree is preferred.
• 3 to 5 years of progressive payroll or relevant business experience is required.
• Strong proficiency and experience in payroll administration and practices, including knowledge of federal, state, and local payroll laws and regulations.
• Expertise collaborating with multiple functional experts to ensure high-quality, unified service delivery.
• Ability to effectively interact with multiple internal and external business units.
• Strong time management, organizational, and facilitation skills, including experience managing multiple tasks/activities efficiently and on time.
• Understanding of various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, employment, and general HR practices.
• Effective written and verbal communication skills.
• Effective problem solving/decision making/conflict resolution skills.
• Competent in presentation skills design and delivery.
• Demonstrated customer service skills in a team environment.
• Project management skills, including experience handling multiple projects.
• Knowledge of principles, practices, and procedures of general business, including modern office methods, practices, procedures, equipment, clerical methods, techniques, and filing systems.
• Demonstrated leadership behaviors with peers and other internal/external constituents.

Compensation & Benefits

• Pay Transparency: $67,725 - $75,049
• The organization provides a reasonable compensation range for each posted role in accordance with applicable pay-transparency laws. Actual compensation is influenced by factors including skills, experience, and geographic location.
• Total rewards package includes generous paid time off, medical, dental, and vision benefits, health and wellness support, and paid volunteer hours.

Location

• Work spans multiple states/localities, including client travel to worksites as needed.