Lease Audit Sr. Manager

Overview

This role leads and manages Lease Audit engagements within the Global Portfolio Lease Administration service line, supporting approximately 400 corporate client accounts. The position is responsible for audit quality, cost recovery and financial accuracy, client reporting, billing oversight, and process improvement across complex, global real estate portfolios.

Responsibilities

Operations, Team Leadership & Governance

• Lead and manage a multidisciplinary Lease Audit Team, including:
  • 4 auditors responsible for full-scope lease audits
  • 1 Lease Audit Coordinator supporting operations, billing, and audit tracking
• Recruit, develop, and retain top-tier talent; foster a results-driven and collaborative team environment
• Conduct annual performance evaluations and mid-year reviews; provide actionable feedback and development plans
• Establish clear performance objectives aligned with business priorities and provide ongoing coaching, mentorship, and support
• Ensure quality assurance, consistency, and adherence to audit standards across all deliverables

Audit Billing Coordination and Preparation

• Oversee end-to-end audit billing processes, including:
  • Preparation of client invoices
  • Coordination with auditors, accounting teams, and internal/external stakeholders
  • Monitoring receivables, proactively managing delinquencies, and ensuring revenue integrity
  • Tracking and managing third-party audit firm billing thresholds and approvals
  • Ensuring timely payment to third-party vendors following client collections

Process Development and Maintenance

• Own, maintain, and continuously enhance the Lease Audit Team Playbook and standard operating procedures
• Ensure alignment with evolving GAAP standards and organizational policies
• Identify and implement process improvements to enhance efficiency, scalability, and service quality

Project and Task Tracking

• Oversee project tracking and reporting using tools such as Smartsheet, including:
  • Active audit pipelines and project status
  • Billing, receivables, and financial metrics
• Ensure data accuracy and visibility to support operational decision-making and leadership reporting

Lease Audit Project Management

• Direct and drive the success of multiple client engagements while managing a consistent high volume of concurrent audits on a rolling basis
• Prioritize audit activity based on property type, audit history, recovery potential, and other relevant factors to optimize resource allocation and revenue generation
• Drive successful execution while maintaining quality, timelines, efficiency, and client expectations
• Collaborate with EMEA and APAC teams to support global client engagements

Audit Execution

• Serve as a player/coach by leading the team while independently managing complex audit assignments
• Provide technical expertise, guidance, and escalation support for high-impact and/or highly complex unique audits

Reporting & Communication

• Ensure timely delivery of client-facing Lease Audit status reports (monthly, bi-monthly, or quarterly)
• Oversee preparation of quarterly reporting for PLA and IPM Leadership teams
• Provide clear, concise, actionable insights to stakeholders

Third-Party Coordination

• Manage relationships with third-party auditors and vendors to ensure:
  • Timely project execution
  • Accurate reporting and billing
  • Effective use of third-party providers to address capacity constraints and mitigate potential conflicts of interest

Client Relationship Management

• Serve as a trusted advisor to clients, ensuring high satisfaction throughout the audit lifecycle
• Proactively identify risks and resolve issues through root cause analysis and solution-driven approaches
• Exhibit subject matter expertise through thought leadership, best practices, and insights on emerging trends and innovation

Business Development

• Represent the Lease Audit function in client pitches, onboarding discussions, and strategic meetings
• Partner with brokerage and operational teams to support new business and client expansion initiatives
• Contribute to revenue growth by identifying and promoting innovative solutions and service enhancements
• Support business development efforts, contributing to approximately 15% of team capacity
• Partner with PLA Leadership to identify cross-sell opportunities and expand service offerings
• Assist with development of case studies demonstrating successful client outcomes

Financial Oversight & Accountability

• Partner with the Global Head of PLA, Americas PLA Lead, and GOS Finance to develop annual budget and forecasts for the Lease Audit function
• Own achievement of annual Lease Audit revenue and profitability targets
• Monitor and analyze monthly and YTD financials prepared by GOS Finance; proactively address negative variances
• Maintain strong cost control discipline to ensure efficient and profitable operations

Requirements

• CPA required
• Proven experience in lease audit, financial analysis, or real estate accounting
• Strong leadership and team development capabilities
• Expertise in client relationship management and strategic account oversight
• Experience managing billing, accounts receivable, and revenue tracking
• Demonstrated ability in process improvement and SOP development (Playbook ownership)
• Familiarity with Smartsheet or comparable project tracking tools preferred
• Experience in cross-regional collaboration and global portfolio management
• Strong audit execution, review, and quality assurance skills
• Experience managing third-party vendors and external partners
• Excellent written, verbal, and presentation communication skills

Compensation & Benefits

• Compensation: $119,000.00 - $140,000.00
• Eligible employees may enroll in benefit programs generally including:
  • Health, vision, and dental insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life and disability insurance programs
  • Paid and unpaid time away from work
• Pay offered will depend on factors such as collective bargaining coverage, geographic area, market pay rates, candidate experience and qualifications, and other eligibility factors (including date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements).
• The employer will not pay less than minimum wage for this role.

Location

Not specified in the provided job description.