Managed Payroll Specialist

Overview

This role involves managing the end-to-end payroll experience for a portfolio of US customers within a growing Managed Payroll service. It requires a combination of technical payroll expertise, customer service skills, and adaptability in a fast-paced environment. The position is fully remote within the US, excluding San Francisco and New York.

Responsibilities

• Manage the full payroll cycle for assigned US customers, including data collection, pre-validation, entry, and approval coordination with accuracy and auditability.
• Conduct pre-validation reviews before each pay run to identify issues such as unapproved timecards, incomplete onboarding, pending time-off, rate changes, and qualifying life events.
• Serve as the primary contact for assigned accounts, proactively anticipating and resolving potential escalations.
• Communicate clearly and professionally throughout the payroll process, simplifying complex payroll scenarios into actionable updates.
• Contribute to the development of the Managed Payroll program by defining standard operating procedures, tooling requirements, and service model improvements.
• Collaborate with Product and Engineering teams to identify edge cases, document bugs, and prioritize product enhancements based on customer impact.
• Utilize and help refine automation and AI-assisted workflows within the Managed Payroll process.

Requirements

• Minimum of 3 years of hands-on US managed payroll experience, preferably including multi-state payroll processing.
• Strong knowledge of federal and state payroll regulations, including tax withholding, garnishments, benefits deductions, and leave compliance.
• Proven ability to manage client-facing relationships with clear, proactive, and professional communication.
• Comfortable working in a fast-moving, evolving environment; able to embrace ambiguity and develop interim solutions.
• Genuine comfort with technology and openness to AI-assisted workflows and automation tools.
• Proficiency in Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus.

Preferred Qualifications

• Experience in a managed payroll, SaaS, or HRIS environment.
• Certification such as FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) is highly desirable.

Compensation & Benefits

• Competitive salary, benefits, and equity.
• Salary ranges based on location:
  • US Tier 2: $85,000 - $102,240 per year
  • US Tier 3: $80,000 - $96,560 per year
• Final offer amounts consider professional background, experience, and location.

Location

• This is a US-remote position.
• Candidates located in San Francisco or New York are not eligible for this role.

Equal Opportunity

The employer is committed to building a diverse and inclusive workforce and does not discriminate based on legally protected characteristics. Reasonable accommodations are available for candidates with disabilities during the hiring process.