Manager, Collections

Overview

This Collections Manager role owns the full collections and accounts receivable lifecycle, including day-to-day recovery of outstanding balances and the strategy behind how the organization approaches collections. The position leads a team of analysts and specialists, focuses on keeping aging low and recovery high, and ensures each step aligns with financial controls. Cross-functional partnership is required across Finance, Risk, Sales, Operations, and Engineering, including bringing AI into the workflow to reduce manual case handling and speed up recovery.

Responsibilities

• Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments.
• Lead and mentor a team of collections analysts and specialists; set goals and track KPIs including aging, recovery rates, and service levels.
• Run core collections operations, including TSYS balance holds, ACH return reporting, monthly write-offs, and collections journal entries.
• Analyze delinquency trends and use data to improve forecasting, cash flow, and operational efficiency.
• Serve as the escalation point for difficult recoveries and partner with Disputes and Underwriting on shared account risk.
• Document collections processes and safeguard against errors, losses, and financial risk (SOC 1, SOX).
• Bring AI tools into collections to automate correspondence, triage cases, and surface patterns in delinquency data.
• Partner across Finance, Risk, Sales, Operations, and Engineering and represent collections in cross-functional risk reviews.

Requirements

• 5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables.
• Experience leading or mentoring a team.
• Strong understanding of collections processes, billing platforms, and financial compliance standards (SOC 1, SOX a plus).
• Advanced Excel or Google Sheets and strong analytical and problem-solving skills.
• Experience with CRM or ERP systems such as Salesforce and Workday.
• Clear communication skills with the ability to manage relationships and expectations across teams.
• Hands-on experience using AI tools to automate or optimize workflows.

Preferred Qualifications

• SaaS, fintech, or payments experience.
• Familiarity with processor platforms like TSYS or Adyen.
• Bachelor’s in Finance or Accounting, or equivalent experience.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Compensation & Benefits

• Annual salary range: $85,000 to $115,000.
• Salary range may differ for roles performed outside of the US / Austin / California.
• The organization offers competitive, fair, commensurate compensation; actual compensation may vary based on job-related knowledge, skills, experience, and education.

Benefits include:

• Health insurance coverage with a variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.
• Financial perks including annual bonuses, equity options, and 401(k) or RRSP if in Canada, with a company match for all team members.
• Flexible Time Off, paid holidays, and a parental leave program for new parents.
• Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and development support including continuous learning through 8am.edu, leadership programs, professional development funds, and talent development.
• Charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (local and virtual).
• Virtual and in-person team-building events and quarterly award recognition.

Location

• Austin, California (and compensation range may differ for roles performed outside of the US / Austin / California).