Manager, Credit & Collections

Overview

This role supports the Director by coordinating and overseeing the work of the Credit & Collections staff. The position ensures credit and collections policies and procedures are followed by all teams (onshore and offshore), continues efforts to standardize and streamline departmental work, and manages departmental relationships between CCC and internal and external customers.

Responsibilities

• Supervise the CCC management team, including planning, scheduling, coaching, and training.
• Assist with staff organization and job duties under the team direction.
• Manage credit/collection policies and procedures.
• Analyze staff functions with the goal of streamlining processes.
• Work with the CCC Director to maintain continuity across the CCC and offshore team members.
• Build internal relationships between onshore and offshore collections team members and with sales, finance, and other leadership team members.
• Ensure adherence to applicable financial policies and procedures.

Requirements

• College degree in a business-related discipline, accounting, finance, or equivalent education and experience.
• Minimum of 7 years of credit/collection, accounting, finance, or accounts receivable experience.
• 7 years of management/supervisory experience in an accounts receivable or credit environment.
• Strong proficiency in MS Office and spreadsheets.
• Strong billing systems orientation.

Preferred Qualifications

• Superior knowledge of credit policies, collection processes, and procedures.

Compensation & Benefits

• Annualized base salary range: $70,000 to $80,000.
• Variable incentive compensation, including commissions, is not reflected in these figures and may be applicable depending on the role.
• Exact compensation may vary based on skills, experience, education level, location, and union representation, if applicable.

Location

• Remote

Equal Opportunity

The employer is an equal opportunity employer and will consider all qualified applicants for employment without discrimination based on protected characteristics under applicable federal, state, and local laws. Reasonable accommodations are available for applicants who require them due to disability or religion, to complete the employment application and/or related processes.