Manager, Revenue & Billing Operations

Overview

This role oversees billing operations, accounts receivable (AR), and revenue recognition. The position supervises and mentors a Billing Analyst team while partnering cross-functionally with Finance, Operations, and Client Success to streamline processes, improve controls, and ensure timely, accurate invoicing and collections.

The ideal candidate combines strong knowledge of billing, AR, and revenue processes with leadership skills and a continuous improvement mindset.

Responsibilities

• Supervise, mentor, and develop the Billing Analyst team to ensure accuracy, efficiency, and compliance with policies.
• Serve as an escalation point for complex billing inquiries, disputes, and operational challenges.
• Foster accountability, collaboration, and continuous improvement in billing and AR.
• Oversee the full billing cycle to ensure timely, accurate, and contract-compliant invoicing.
• Monitor and reconcile billing data and resolve discrepancies.
• Implement quality controls to minimize errors and improve efficiency.
• Partner cross-functionally to document billing requirements for new clients, products, and services.
• Manage accounts receivable, including aging reports, collections, and cash application.
• Set and enforce AR policies related to credit, collections, and escalation.
• Collaborate with Sales and Client Success to resolve payment issues while maintaining strong relationships.
• Provide reporting and analysis of AR metrics, cash flow, and collection performance.
• Ensure revenue recognition aligns with accounting standards and company policies.
• Support month-end close activities, including reconciliations and reporting.
• Analyze billing, AR, and revenue trends to identify risks, variances, and optimization opportunities.
• Leverage AI-assisted analysis to identify patterns, anomalies, and opportunities in billing, AR, and revenue data.
• Evaluate and implement AI solutions for process automation, control enhancement, and operational efficiency.
• Support audits and compliance by preparing required documentation.
• Drive process improvements, automation, and system enhancements for scalability.
• Establish and monitor KPIs for billing accuracy, collections, timeliness, and revenue realization.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field (CPA or MBA a plus).
• 5+ years of progressive experience in billing, accounts receivable, or revenue management, with at least 2 years in a supervisory or management role.
• Strong knowledge of billing systems, AR management, revenue recognition principles, and GAAP compliance.
• Experience managing invoicing and collections for complex contracts (e.g., subscription, usage-based, or service-based models).
• Excellent analytical, problem-solving, and communication skills.
• Strong attention to detail, with the ability to identify process optimization and scalability opportunities.
• Proficiency in accounting and billing software (e.g., NetSuite, QuickBooks, or equivalent) and Excel/Google Sheets.
• Comfortable using AI tools (e.g., ChatGPT, Claude) for data analysis, documentation, and problem-solving, with data literacy to evaluate AI-generated insights and openness to AI-assisted automation in billing and AR workflows.

Preferred Qualifications

• CPA or MBA.

Compensation & Benefits

For salaried positions, eligibility includes:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Location

• Fully remote
• Strong preference for candidates able to work core business hours aligned with Central Time (CT).