Sr Principal Consultant – Healthcare – NetSuite Advanced Customer Support (ACS) - Managed Services

Overview

This role is within the Advanced Customer Support (ACS) team in the organization’s Managed Services practice. The team is seeking an experienced Functional Consultant with deep Healthcare industry expertise to help healthcare customers continuously optimize their ERP investment after implementation.

This position is home-office based and requires modest travel as appropriate. The ACS offering is a subscription service providing ongoing functional ERP consulting to drive continuous improvement, innovation, and business value.

Responsibilities

• Deliver trusted advisory services that improve operational efficiency, financial visibility, compliance, and user adoption by applying NetSuite leading practices across healthcare finance, procurement, supply chain, and operations.
• Partner with healthcare customers to identify business process improvement opportunities using ACS methodology.
• Collaborate with customers to prioritize and deliver high-value functional enhancements.
• Design and document functional requirements for system enhancements, configurations, workflows, reporting, dashboards, integrations, and automation.
• Configure NetSuite solutions to support evolving customer business requirements.
• Collaborate with Technical Services teams on customizations, integrations, and third-party applications.
• Support customers through testing, solution validation, user acceptance testing, and deployment activities.
• Help customers leverage AI-enabled capabilities, including financial insights, intelligent reporting, document processing, workflow automation, and operational analytics.
• Use AI tools internally to improve consulting effectiveness across requirements gathering, documentation, meeting summaries, solution design, and issue analysis.
• Perform quality reviews of solution designs and deliverables.
• Maintain and expand NetSuite expertise through certifications and continuous learning/adoption of new capabilities.
• Collaborate across ACS teams, including Technical Services, Support, Customer Success, Analytics, and Solution Consulting.
• Follow consulting methodologies and ACS delivery best practices to ensure successful customer outcomes.

Required Experience

• 6+ years of ERP consulting, finance systems, or business transformation experience.
• Strong NetSuite ERP functional consulting experience.
• Experience working within the Healthcare industry, including one or more of:
  • Hospitals and Health Systems
  • Ambulatory and Specialty Care
  • Post-Acute, Long-Term, and Home Care
  • Healthcare Services Organizations
  • Medical Device and Supply Organizations
• Strong accounting and finance background with expertise in:
  • General Ledger
  • Accounts Payable
  • Accounts Receivable
  • Fixed Assets
  • Multi-entity financial management
  • Financial Reporting
  • Revenue Recognition
  • Budgeting and Forecasting
• Understanding of healthcare financial operations, reimbursement models, cost management, procurement, regulatory reporting, HIPAA Compliance, and operational performance metrics.
• Experience gathering business requirements and translating them into ERP solutions.
• Experience configuring ERP applications and supporting business process optimization.
• Strong analytical, problem-solving, and communication skills.
• Experience leading customer workshops and executive stakeholder discussions.
• Ability to manage multiple customer engagements simultaneously.
• 2+ years of customer-facing consulting experience.

Preferred Qualifications

• NetSuite ERP Consultant Certification.
• SuiteFoundation Certification.
• CPA, CMA, ACA, ACCA, or equivalent accounting qualification (highly desirable).
• Experience with healthcare compliance requirements and financial controls.
• Familiarity with healthcare revenue cycle management and financial reporting.
• Experience with healthcare-related integrations, including EMR/EHR, billing platforms, payroll, procurement, or financial systems.
• Knowledge of SuiteAnalytics, Saved Searches, Dashboards, and Workflow.
• Experience working within SaaS or cloud ERP environments.

Travel Requirement

• Modest travel (approximately 20%), as required.

Qualifications / Additional Information

• Certain U.S.-based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates and/or drug testing requirements.
• This role regularly interacts with customers across North America, so a professional level of English is required. A proficiency of French is required for candidates residing in Quebec; otherwise, it is considered an asset.

Compensation & Benefits

Hiring Range

• CA: Hiring Range in CAD from $93,900 - $143,900 per year.
• US: Hiring Range in USD from $87,000 - $187,000 per year. May be eligible for bonus and equity.

Benefits (US)

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Location

• Home-office based (with modest travel as required)

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, or any other characteristic protected by law.